Cloud based analytics and reporting
- Powerful self-service analysis tools that allow you to unlock the value of CX insights
- Drill-down results by various attributes, survey answers or internal data
- Role-based dashboards give a variety of stakeholders access to customer metrics
Data & KPI alerts
- Data alerts allow you to act quickly on customer feedback
- Monitor relevant KPIs with alerts upon crossing a custom-set threshold
Snapshot exports
- Get daily, weekly or monthly snapshot reports
- Automated role-based report distribution
Integration with Operational data
- integrate your own customer data directly in the reporting
- integrate the CX data back into your enterprise systems
