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#1 PX Platform for Clinics and Hospitals

Get 10x More Patient Responses With Zero Manual Work

InsiderCX sends WhatsApp and SMS surveys after every appointment with zero staff involvement. Clients get up to 10x more responses.

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TRUSTED BY TOP PRIVATE CLINICS
Why InsiderCX

From guesswork to proof

Stop guessing what patients think

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Most clinics make quality decisions based on the small fraction of patients who respond to email surveys. InsiderCX surveys every patient via SMS and WhatsApp right after their visit.
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With InsiderCX:

  • Surveys triggered automatically after every appointment
  • Delivered on channels patients already use daily
  • No frontline staff involvement required
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Spot Problems in Days, Not Quarters

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When most patients respond, you don't need to wait for quarterly reports to see what's going wrong. Patterns surface fast enough to act on.
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With InsiderCX:

  • Quality gaps visible within 48 hours
  • Trend tracking built on statistically meaningful volume
  • Issues flagged before they become complaints or public reviews
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Walk Into Audits With Data That Holds Up

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Automated, standardized collection across every touchpoint with a complete audit trail. No gaps in coverage to explain.
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With InsiderCX:

  • Consistent survey coverage across all touchpoints
  • Automated collection removes human error
  • Complete audit trail of response rates
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Why clinics rely on InsiderCX

Ivana Murati Petrović aproving InsiderCX

Adria Dental Group used InsiderCX to collect 6,000+ patient surveys across seven clinics. They spotted weak points in their patient journey, improved service, and boosted patient satisfaction — all with zero added admin work. If you’re running a busy clinic or agency, this is how you scale smarter.

CHECK OUT THEIR STORY

READ ALL SUCCESS STORIES
1.5mio+
Patients processed
316%
Average reviews growth
4.3mio€+
Income saved

InsiderCX has been the catalyst for advancing several core areas of our operations — from patient communication and service quality monitoring to internal alignment and strategic reporting. The volume and quality of feedback has exceeded our expectations, and it has provided the tools to understand our patients better, respond faster, and make more informed decisions at every level of the organization.

Lidija Gregurek
Head of Marketing

Thanks to the automated feedback collection, we can better understand what our patients like, what we are doing well, where we need to provide more information, and what kind of approach they expect from us. This has enabled us to continuously improve our services and — most importantly — provide better care.

Ljilljana Zakšek
Head of Marketing

Implementing InsiderCX in our quality management process was a great decision, and their team supported us every step of the way. Once implemented, the communication with our clinic managers became more efficient and streamlined because we all had access to the same, real-time insights. It was also interesting to learn more about the preferences of different patient groups and locations.

Prof. Sanja Sibinčić
Regional Manager

Working with InsiderCX has been a fantastic experience: the team is extremely responsive and each step of the journey is tailored to our needs. The amount of patient feedback we are now receiving through the InsiderCX platform is ten times what we were seeing using the old process. We have also seen our positive Google reviews more than quadruple over the last 6 months.

Mark Norfolk
CEO

Partnering with InsiderCX has led to significant improvements in our patient experience and operational efficiency, primarily by reducing missed appointments and clearly interpreting patient feedback. This collaboration resulted in a higher Google rating and an 18.3-point increase in our NPS.

Hrvoje Čorić
Head of Operations

Using InsiderCX gave us a central overview of the patient experience across 11 locations.

Ivana Murati Petrović
COO

Start your free pilot project today

Analyze patient feedback. Optimize workflows to deliver a superb patient experience. Stop your never-ending battle with patient retention.

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Frequently Asked Questions

If you have a question that is not answered in the FAQ, please don’t hesitate to contact us.
How do you integrate with our existing systems?

The InsiderCX team takes care of the technical side — integrating with your current software and the tools your clinic is already using — making the implementation process seamless and hassle-free on your end.

Is your platform GDPR compliant?

Before starting our collaboration, we sign a data processing and protection agreement that regulates how patient data is transferred and processed, the protective measures in place, and the data erasure procedures. Full compliance with GDPR and data security is our top priority!

How long is the implementation process?

Once we set our collaboration into motion, you are assigned a dedicated specialist who will ensure that all project requirements are met within the agreed-upon timeline. Usually, it takes 10–12 days to get everything up and running.

Do you offer a free trial?

Yes, we do! The first step of our partnership is a free Proof of Concept project where you can test the platform and decide if it’s something you’d like to continue using.

If you’re not satisfied with the results of the Proof of Concept project, you don’t need to pay anything or continue using the product. We want to make this process risk-free for potential clients.

Do I need to sign a contract?

Yes! If you’re satisfied with the results of the Proof of Concept project, we sign a one-year contract. Committing to longer than a single year is also possible — and we’ll reward that with a discount!

Are there any additional costs?

No. All of the changes that might happen — like changing the survey, adding or removing questions, and customer support — are included in all of our tiers. No hidden costs!

Do I need to hire somebody to handle the platform?

No. Our platform is a turnkey solution. What that means for you is that our team will take care of all the heavy lifting and changes that might occur — you just need to use the data we collected.

How do I get in touch with your support?

When we kick off our partnership, you get a dedicated account manager who is available via email and phone. You won’t be talking to bots but to real people, and we respond to all of your questions within 8 hours.