Quality control on autopilot

Thanks to the automated feedback collection, we can better understand what our patients like, what we are doing well, where we need to provide more information, and what kind of approach they expect from us. This has enabled us to continuously improve our services and — most importantly — provide better care.

Using InsiderCX gave us a central overview of the patient experience across 7 locations.

Having external partners referring patients to our clinic can be challenging. By utilizing the feedback loop, we can control the quality of both post- and pre-treatment.

Implementing InsiderCX in our quality management process was a great decision, and their team supported us every step of the way. Once implemented, the communication with our clinic managers became more efficient and streamlined because we all had access to the same, real-time insights. It was also interesting to learn more about the preferences of different patient groups and locations.

Partnering with InsiderCX has led to significant improvements in our patient experience and operational efficiency, primarily by reducing missed appointments and clearly interpreting patient feedback. This collaboration resulted in a higher Google rating and an 18.3-point increase in our NPS.

Working with InsiderCX has been a fantastic experience: the team is extremely responsive and each step of the journey is tailored to our needs. The amount of patient feedback we are now receiving through the InsiderCX platform is ten times what we were seeing using the old process. We have also seen our positive Google reviews more than quadruple over the last 6 months.