PLATFORM OVERVIEW

Quality control on autopilot

Get all of the tools and data you need to improve patient experience and satisfaction.

TRUSTED BY TOP PRIVATE CLINICS

One place for managing patient feedback and quality control

01

Automated survey

24 to 48 hours after a patient leaves your clinic, InsiderCX triggers an automated mobile message (via SMS, WhatsApp, or Viber), inviting them to share their feedback.

02

Feedback collection

The mobile invite and the survey are both white-labeled and aligned with your visual identity, measuring exactly what makes you successful from your patients' perspective.

03

Data analysis

The collected data is immediately analyzed and visible inside our platform. You can use these reports to identify unsatisfied patients, improve internal processes, and benchmark satisfaction across services, doctors, or locations.

04

Automated reporting and sharing

We can forward the data to your internal systems — whether it's your CRM or any other tool you might be using. We can also send you reports and notifications so you can keep tracking everything through our platform.

Let’s drive quality together

Book a 15-minute call and see how other clinics are using InsiderCX to provide better service and create loyal patients.

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Automate quality control

Manually tracking and managing quality processes is time-consuming and prone to errors. Improve patient care and safety with a reliable system for identifying and correcting quality issues.

  • Use mobile channels to automate feedback collection and get actionable insights from your patients

  • Track and manage all quality indicators, audits, and incidents from one place

  • Reduce administrative work by digitalizing key quality management processes

person on a phone got a message from the clinic
TrustPilot reviews

Take control of your online reputation

Use InsiderCX to easily collect validated positive reviews and improve your current ratings.

  • Send white-label satisfaction surveys that match your brand’s visual identity and tone of voice

  • Make it easy for happy patients to leave positive reviews

  • Prevent negative reviews by getting instant notifications whenever a patient submits negative feedback

  • Track all your progress from one central hub

Provide better treatment outcomes

One bad experience will make a third of your patients think twice about coming back. Improve treatment outcomes and patient retention by:

  • Being faster at identifying dissatisfied patients and effectively solving their issues

  • Building stronger relationships with your patients through personalized mobile communication

  • Using patient feedback to zero in and rectify recurring issues in staff, processes, or infrastructure

person on a phone got a message from the clinic

Why other clinics rely on InsiderCX

Partnering with InsiderCX has led to significant improvements in our patient experience and operational efficiency, primarily by reducing missed appointments and clearly interpreting patient feedback. This collaboration resulted in a higher Google rating and an 18.3-point increase in our NPS.

Hrvoje Čorić
Head of Operations

Using InsiderCX gave us a central overview of the patient experience across 7 locations.

Ivana Murati Petrović
COO

Having external partners referring patients to our clinic can be challenging. By utilizing the feedback loop, we can control the quality of both post- and pre-treatment.

Ana Kričković
Clinic Director

Working with InsiderCX has been a fantastic experience: the team is extremely responsive and each step of the journey is tailored to our needs. The amount of patient feedback we are now receiving through the InsiderCX platform is ten times what we were seeing using the old process. We have also seen our positive Google reviews more than quadruple over the last 6 months.

Mark Norfolk
CEO

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Analyze patient feedback. Optimize workflows to deliver a superb patient experience. Stop your never-ending battle with patient retention.

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