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InsiderCX collects feedback from every patient automatically, surfaces what needs fixing, and tracks whether your changes actually work. One platform across every location.
Most clinics hear from less than 10% of patients. InsiderCX sends SMS and WhatsApp surveys after every appointment with zero staff involvement.
With InsiderCX:
Most clinics find out about problems weeks later through Google reviews or formal complaints. InsiderCX flags dissatisfied patients within 24 hours and routes issues to the right team automatically.
With InsiderCX:
Your patients are telling you exactly what's wrong. It's buried in thousands of free-text comments no one has time to read. InsiderCX analyzes every comment automatically and tells you what's broken, where, and how urgent it is.
With InsiderCX:
Boards want satisfaction trends. Regulators want audit trails. Insurance partners want consistent evidence. InsiderCX generates standardized reports from one source with one click.
With InsiderCX:
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"With InsiderCX, we have consistent patient experience data across all sites, ready for board meetings and external stakeholders."
Ivana Murati Petrović
COO at Adria Dental Group
InsiderCX has been the catalyst for advancing several core areas of our operations — from patient communication and service quality monitoring to internal alignment and strategic reporting. The volume and quality of feedback has exceeded our expectations, and it has provided the tools to understand our patients better, respond faster, and make more informed decisions at every level of the organization.
Thanks to the automated feedback collection, we can better understand what our patients like, what we are doing well, where we need to provide more information, and what kind of approach they expect from us. This has enabled us to continuously improve our services and — most importantly — provide better care.
Implementing InsiderCX in our quality management process was a great decision, and their team supported us every step of the way. Once implemented, the communication with our clinic managers became more efficient and streamlined because we all had access to the same, real-time insights. It was also interesting to learn more about the preferences of different patient groups and locations.
Working with InsiderCX has been a fantastic experience: the team is extremely responsive and each step of the journey is tailored to our needs. The amount of patient feedback we are now receiving through the InsiderCX platform is ten times what we were seeing using the old process. We have also seen our positive Google reviews more than quadruple over the last 6 months.
Partnering with InsiderCX has led to significant improvements in our patient experience and operational efficiency, primarily by reducing missed appointments and clearly interpreting patient feedback. This collaboration resulted in a higher Google rating and an 18.3-point increase in our NPS.
Using InsiderCX gave us a central overview of the patient experience across 11 locations.
Analyze patient feedback. Optimize workflows to deliver a superb patient experience. Stop your never-ending battle with patient retention.
The InsiderCX team takes care of the technical side — integrating with your current software and the tools your clinic is already using — making the implementation process seamless and hassle-free on your end.
Before starting our collaboration, we sign a data processing and protection agreement that regulates how patient data is transferred and processed, the protective measures in place, and the data erasure procedures. Full compliance with GDPR and data security is our top priority!
Once we set our collaboration into motion, you are assigned a dedicated specialist who will ensure that all project requirements are met within the agreed-upon timeline. Usually, it takes 10–12 days to get everything up and running.
Yes, we do! The first step of our partnership is a free Proof of Concept project where you can test the platform and decide if it’s something you’d like to continue using.
If you’re not satisfied with the results of the Proof of Concept project, you don’t need to pay anything or continue using the product. We want to make this process risk-free for potential clients.
Yes! If you’re satisfied with the results of the Proof of Concept project, we sign a one-year contract. Committing to longer than a single year is also possible — and we’ll reward that with a discount!
No. All of the changes that might happen — like changing the survey, adding or removing questions, and customer support — are included in all of our tiers. No hidden costs!
No. Our platform is a turnkey solution. What that means for you is that our team will take care of all the heavy lifting and changes that might occur — you just need to use the data we collected.
When we kick off our partnership, you get a dedicated account manager who is available via email and phone. You won’t be talking to bots but to real people, and we respond to all of your questions within 8 hours.
