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Turn Patient Feedback Into Measurable Quality Improvements.
InsiderCX collects feedback from every patient automatically, surfaces what needs fixing, and tracks whether your changes actually work. One platform across every location.
The feedback you're collecting doesn't reflect reality
Top three reasons why PX data fails to drive real improvement.
Response rates too low to trust
Paper and email surveys return 5-10% of patients. Quality teams present data to leadership knowing the sample is too small to be representative.
Feedback arrives too late to act on
Monthly or quarterly collection cycles mean issues are weeks old before anyone sees them. By then, the patient is gone and the problem has repeated.
Patients don't fill out long surveys
Email surveys compete with inbox noise. Paper forms get left on reception desks. Contact forms are used for complaints, not feedback. The channel is wrong.
How InsiderCX collects feedback differently
Three capabilities that move response rates from single digits to 50%+.
Surveys delivered via WhatsApp and SMS — where patients already are
Patients don't check email for survey invitations. They do check WhatsApp. InsiderCX sends branded, personalised surveys via the channels patients use daily — and collects responses in real time.
Catch Issues Before They Become Complaints
Most clinics find out about problems weeks later through Google reviews or formal complaints. InsiderCX flags dissatisfied patients within 24 hours and routes issues to the right team automatically.
Turn Patient Comments Into Clear Actions
Your patients are telling you exactly what's wrong. It's buried in thousands of free-text comments no one has time to read.
InsiderCX analyzes every comment automatically and tells you what's broken, where, and how urgent it is.
Catch Issues Before They Become Complaints
Most clinics find out about problems weeks later through Google reviews or formal complaints. InsiderCX flags dissatisfied patients within 24 hours and routes issues to the right team automatically.
Ready to see it in action?
Analyze patient feedback. Optimize workflows to deliver a superb patient experience. Stop your never-ending battle with patient retention.
Higher response rates vs. email and paper
Patients surveyed on the platform
Survey responses in under 4 months (TDP)
Survey responses collected (Arsano)
"The amount of patient feedback we are now receiving through InsiderCX is 10x what we were seeing using the old process."
Frequently Asked Questions
The InsiderCX team takes care of the technical side — integrating with your current software and the tools your clinic is already using — making the implementation process seamless and hassle-free on your end.
Before starting our collaboration, we sign a data processing and protection agreement that regulates how patient data is transferred and processed, the protective measures in place, and the data erasure procedures. Full compliance with GDPR and data security is our top priority!
Once we set our collaboration into motion, you are assigned a dedicated specialist who will ensure that all project requirements are met within the agreed-upon timeline. Usually, it takes 10–12 days to get everything up and running.
Yes, we do! The first step of our partnership is a free Proof of Concept project where you can test the platform and decide if it’s something you’d like to continue using.
If you’re not satisfied with the results of the Proof of Concept project, you don’t need to pay anything or continue using the product. We want to make this process risk-free for potential clients.
Yes! If you’re satisfied with the results of the Proof of Concept project, we sign a one-year contract. Committing to longer than a single year is also possible — and we’ll reward that with a discount!
No. All of the changes that might happen — like changing the survey, adding or removing questions, and customer support — are included in all of our tiers. No hidden costs!
No. Our platform is a turnkey solution. What that means for you is that our team will take care of all the heavy lifting and changes that might occur — you just need to use the data we collected.
When we kick off our partnership, you get a dedicated account manager who is available via email and phone. You won’t be talking to bots but to real people, and we respond to all of your questions within 8 hours.