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THE PATIENT EXPERIENCE PLATFORM
InsiderCX is an AI-powered feedback platform built for closing the loop: helping you stop guessing whatâs working, and start measuring why patients are coming back. Weâre talking real change, backed by patient-reported data thatâs measurable, reportable, and scalable.
Every patient lost to a bad experience is money left on the table. But most clinics and agencies donât have time to track whatâs going wrong â until itâs too late. InsiderCX changes that. With real-time, multi-language patient surveys and automated quality control, you can fix problems before they lead to lost bookings. ââThe result? More returning patients, stronger word-of-mouth referrals, and higher revenue.
Managing international patients is complex, and missed details mean lost business. With InsiderCX, you can effortlessly track every step of their patient journey â from pre-travel consultations to post-visit follow-up â and create a seamless experience at every touchpoint. ââOur automated feedback collection system gives you real-time insights into where leads drop off, why patients hesitate, and what your service is lacking. No more guesswork â just clear, actionable data to improve patient experience and grow your business.
The most successful clinics and agencies in medical tourism donât leave patient satisfaction to chance. They use InsiderCX to track it, improve it, and fix problems before they turn into bad reviews.
From treatment quality to hotel stays, every touchpoint matters. Our automated system makes sure your clinic â and your partners â consistently deliver the high level of quality and experience you advertise.
Running a medical tourism business means juggling patient care, logistics, and reputation management. InsiderCX cuts down on admin work so you can focus on growth.ââSend automated patient feedback surveys, follow-ups, review requests, and appointment reminders via SMS, WhatsApp, or Viber. Cut down the number of lost leads and no-shows.
Patients choose clinics based on reviews and recommendations â period. One negative experience, one unanswered complaint, and you lose future bookings. InsiderCX helps you generate more 5-star reviews, send real-time alerts to catch unhappy patients before they go public, and track your online reputation. âStay ahead of the competition and make sure the best stories about your clinic are the ones that get told.
Adria Dental Group used InsiderCX to collect 6,000+ patient surveys across seven clinics. They spotted weak points in their patient journey, improved service, and boosted patient satisfaction â all with zero added admin work. If youâre running a busy clinic or agency, this is how you scale smarter.
Surveys sent automatically via SMS/WhatsApp after every visit. Responses tracked in real-time. Zero manual work.
From creating questionnaires to contacting patients and analyzing results, we handle every step of the process. The InsiderCX team will also take care of any technical details to ensure a smooth integration with the software and tools your clinic is currently using.
Our platform and processes are fully GDPR-compliant, and data security is our top priority. Before the project starts, we sign a data processing and protection agreement that regulates how patient data is processed, stored, transferred, and protected.
In addition to our platform, you also get to leverage our experience and expertise in business psychology and user experience to maximize value and ROI.
Analyze patient feedback. Optimize workflows to deliver a superb patient experience. Stop your never-ending battle with patient retention.
