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THE PATIENT EXPERIENCEz PLATFORM

Turn More Leads Into Patients. Follow up, Stay Connected, and Maximize Growth.

It’s built — one experience and one conversation at a time.

InsiderCX is an AI-powered feedback platform built for closing the loop: helping you stop guessing what’s working, and start measuring why patients are coming back. We’re talking real change, backed by patient-reported data that’s measurable, reportable, and scalable.

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THE PATIENT EXPERIENCEz PLATFORM

Patient loyalty is much more than luck

It’s built — one experience and one conversation at a time.

InsiderCX is an AI-powered feedback platform built for closing the loop: helping you stop guessing what’s working, and start measuring why patients are coming back. We’re talking real change, backed by patient-reported data that’s measurable, reportable, and scalable.

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doctor got important alerts about his clinic
TRUSTED BY TOP PRIVATE CLINICS

Losing bookings to fixable issues? Fix patient experience gaps!

Every patient lost to a bad experience is money left on the table. But most clinics and agencies don’t have time to track what’s going wrong — until it’s too late. InsiderCX changes that. With real-time, multi-language patient surveys and automated quality control, you can fix problems before they lead to lost bookings. ‍‍The result? More returning patients, stronger word-of-mouth referrals, and higher revenue.

Track the full patient journey with InsiderCX

Managing international patients is complex, and missed details mean lost business. With InsiderCX, you can effortlessly track every step of their patient journey — from pre-travel consultations to post-visit follow-up — and create a seamless experience at every touchpoint. ‍‍Our automated feedback collection system gives you real-time insights into where leads drop off, why patients hesitate, and what your service is lacking. No more guesswork — just clear, actionable data to improve patient experience and grow your business.

GROW MY CLINIC
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Quality control for international patients

The most successful clinics and agencies in medical tourism don’t leave patient satisfaction to chance. They use InsiderCX to track it, improve it, and fix problems before they turn into bad reviews.

From treatment quality to hotel stays, every touchpoint matters. Our automated system makes sure your clinic — and your partners — consistently deliver the high level of quality and experience you advertise.

AUTOMATE QUALITY CONTROL
graf from the platfrom insidercx

Less admin work, more patient engagement

Running a medical tourism business means juggling patient care, logistics, and reputation management. InsiderCX cuts down on admin work so you can focus on growth.‍‍Send automated patient feedback surveys, follow-ups, review requests, and appointment reminders via SMS, WhatsApp, or Viber. Cut down the number of lost leads and no-shows.

BOOST EFFICIENCY
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Online reputation can make or break your business

Patients choose clinics based on reviews and recommendations — period. One negative experience, one unanswered complaint, and you lose future bookings. InsiderCX helps you generate more 5-star reviews, send real-time alerts to catch unhappy patients before they go public, and track your online reputation. ‍Stay ahead of the competition and make sure the best stories about your clinic are the ones that get told.

PROTECT ONLINE REPUTATION
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Why clinics rely on InsiderCX

Ivana Murati Petrović aproving InsiderCX

Adria Dental Group used InsiderCX to collect 6,000+ patient surveys across seven clinics. They spotted weak points in their patient journey, improved service, and boosted patient satisfaction — all with zero added admin work. If you’re running a busy clinic or agency, this is how you scale smarter.

CHECK OUT THEIR STORY

READ ALL SUCCESS STORIES
500.000+
Patients processed
316%
Average reviews growth
2.5mio€+
Income saved

Patient experience on autopilot

Forget about emails and paper questionnaires. Automate feedback collection and get real-time insight into patient satisfaction.

A Turnkey Solution

From creating questionnaires to contacting patients and analyzing results, we handle every step of the process. The InsiderCX team will also take care of any technical details to ensure a smooth integration with the software and tools your clinic is currently using.

GDPR Compliance

Our platform and processes are fully GDPR-compliant, and data security is our top priority. Before the project starts, we sign a data processing and protection agreement that regulates how patient data is processed, stored, transferred, and protected.

Expert Guidance

In addition to our platform, you also get to leverage our experience and expertise in business psychology and user experience to maximize value and ROI.

Start your free pilot project today

Analyze patient feedback. Optimize workflows to deliver a superb patient experience. Stop your never-ending battle with patient retention.

TRY FOR FREE

THE PATIENT EXPERIENCE PLATFORM

Efficiency Meets Quality for Better Healthcare

Identify unsatisfied patients and reach them before it's too late. Turn patient feedback into actionable insights to optimize processes, enhance engagement, and drive revenue while maintaining quality control.

TRY FOR FREE
See it in action
doctor got important alerts about his clinic