AI-POWERED PATIENT EXPERIENCE PLATFORM
InsiderCX is an AI-powered feedback platform that closes the loop on patient experience. Stop guessing what's working and start measuring why patients come back. Real change, backed by patient-reported data that's measurable, reportable, and scalable.
Every patient lost to a bad experience is money left on the table. But most clinics and agencies don’t have time to track what’s going wrong — until it’s too late. InsiderCX changes that. With real-time, multi-language patient surveys and automated quality control, you can fix problems before they lead to lost bookings. The result? More returning patients, stronger word-of-mouth referrals, and higher revenue.
Keep tabs on how each department is doing, not just the clinic as a whole.
Compare patient satisfaction throughout the patient journey, whether it's different clinics, services or doctors.
Boost patient retention by maintaining quality standards across all locations - from one single platform.
If you are relying on partners when acquiring patients, you'll want a way to measure how satisfied those patients are.
Adria Dental Group used InsiderCX to collect 6,000+ patient surveys across seven clinics. They spotted weak points in their patient journey, improved service, and boosted patient satisfaction — all with zero added admin work. If you’re running a busy clinic or agency, this is how you scale smarter.
Having external partners referring patients to our clinic can be challenging. By utilizing the feedback loop, we can control the quality of both post- and pre-treatment.
Using InsiderCX gave us a central overview of the patient experience across 7 locations.
Thanks to the automated feedback collection, we can better understand what our patients like, what we are doing well, where we need to provide more information, and what kind of approach they expect from us. This has enabled us to continuously improve our services and — most importantly — provide better care.
Implementing InsiderCX in our quality management process was a great decision, and their team supported us every step of the way. Once implemented, the communication with our clinic managers became more efficient and streamlined because we all had access to the same, real-time insights. It was also interesting to learn more about the preferences of different patient groups and locations.
Working with InsiderCX has been a fantastic experience: the team is extremely responsive and each step of the journey is tailored to our needs. The amount of patient feedback we are now receiving through the InsiderCX platform is ten times what we were seeing using the old process. We have also seen our positive Google reviews more than quadruple over the last 6 months.
Partnering with InsiderCX has led to significant improvements in our patient experience and operational efficiency, primarily by reducing missed appointments and clearly interpreting patient feedback. This collaboration resulted in a higher Google rating and an 18.3-point increase in our NPS.
Surveys sent automatically via SMS/WhatsApp after every visit. Responses tracked in real-time. Zero manual work.
From creating questionnaires to contacting patients and analyzing results, we handle every step of the process. The InsiderCX team will also take care of any technical details to ensure a smooth integration with the software and tools your clinic is currently using.
Our platform and processes are fully GDPR-compliant, and data security is our top priority. Before the project starts, we sign a data processing and protection agreement that regulates how patient data is processed, stored, transferred, and protected.
In addition to our platform, you also get to leverage our experience and expertise in business psychology and user experience to maximize value and ROI.
The InsiderCX team takes care of the technical side — integrating with your current software and the tools your clinic is already using — making the implementation process seamless and hassle-free on your end.
Before starting our collaboration, we sign a data processing and protection agreement that regulates how patient data is transferred and processed, the protective measures in place, and the data erasure procedures. Full compliance with GDPR and data security is our top priority!
Once we set our collaboration into motion, you are assigned a dedicated specialist who will ensure that all project requirements are met within the agreed-upon timeline. Usually, it takes 10–12 days to get everything up and running.
Yes, we do! The first step of our partnership is a free Proof of Concept project where you can test the platform and decide if it’s something you’d like to continue using.
If you’re not satisfied with the results of the Proof of Concept project, you don’t need to pay anything or continue using the product. We want to make this process risk-free for potential clients.
Yes! If you’re satisfied with the results of the Proof of Concept project, we sign a one-year contract. Committing to longer than a single year is also possible — and we’ll reward that with a discount!
No. All of the changes that might happen — like changing the survey, adding or removing questions, and customer support — are included in all of our tiers. No hidden costs!
No. Our platform is a turnkey solution. What that means for you is that our team will take care of all the heavy lifting and changes that might occur — you just need to use the data we collected.
When we kick off our partnership, you get a dedicated account manager who is available via email and phone. You won’t be talking to bots but to real people, and we respond to all of your questions within 8 hours.
Try InsiderCX free for 30 days. We configure the platform, build your surveys, and train your team. Start collecting real patient feedback immediately.
