Stories from successful clinics

Learn how forward-looking private clinics use InsiderCX to provide flawless service at every step of the patient journey.

1.5mio+

Patients processed

316%

Average reviews growth

4.3mio€+

Income saved

InsiderCX was instrumental in transforming patient scheduling and feedback processes.

InsiderCX was instrumental in transforming patient scheduling and feedback processes.

Director of Operational affairs & Customer support

Croatia Osiguranje

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Implementing InsiderCX in our quality management process was a great decision.

Implementing InsiderCX in our quality management process was a great decision.

Prof. Sanja Sibinčić

Regional Manager

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The amount of patient feedback we are now receiving through InsiderCX is 10x what we were seeing using the old process.

The amount of patient feedback we are now receiving through InsiderCX is 10x what we were seeing using the old process.

The Dermatology Partnership

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With InsiderCX, we get a feedback loop we can use to control the quality of both post and pre-treatment.

With InsiderCX, we get a feedback loop we can use to control the quality of both post and pre-treatment.

Ana Kričković

Clinic Director

Optical Express

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Using patient feedback as a path to dual accreditation (AACI & ISO 7101)

Using patient feedback as a path to dual accreditation (AACI & ISO 7101)

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We now understand our patients better, respond faster, and make more informed decisions at every level of the organization.

We now understand our patients better, respond faster, and make more informed decisions at every level of the organization.

Lidija Gregurek

Head of Marketing

Arsano Medical Group

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InsiderCX has enabled us to continuously improve our services and provide better care.

InsiderCX has enabled us to continuously improve our services and provide better care.

Ljilljana Zakšek

Head of Marketing

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Partnering with InsiderCX has led to significant improvements in our patient experience and operational efficiency.

Partnering with InsiderCX has led to significant improvements in our patient experience and operational efficiency.

Head of Operations

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Using InsiderCX gave us a central overview of the patient experience across all of our locations.

Using InsiderCX gave us a central overview of the patient experience across all of our locations.

Ivana Murati Petrović

Adria Dental Group

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