Lasci i dati della Sua clinica: la ricontatteremo entro 24 ore.
Dai piccoli studi ai grandi gruppi medici, abbiamo un piano tariffario che cresce con le Sue esigenze. Ogni piano parte con un progetto pilota gratuito.
The InsiderCX team takes care of the technical side — integrating with your current software and the tools your clinic is already using — making the implementation process seamless and hassle-free on your end.
Before starting our collaboration, we sign a data processing and protection agreement that regulates how patient data is transferred and processed, the protective measures in place, and the data erasure procedures. Full compliance with GDPR and data security is our top priority!
Once we set our collaboration into motion, you are assigned a dedicated specialist who will ensure that all project requirements are met within the agreed-upon timeline. Usually, it takes 10–12 days to get everything up and running.
Yes, we do! The first step of our partnership is a free Proof of Concept project where you can test the platform and decide if it’s something you’d like to continue using.
If you’re not satisfied with the results of the Proof of Concept project, you don’t need to pay anything or continue using the product. We want to make this process risk-free for potential clients.
Yes! If you’re satisfied with the results of the Proof of Concept project, we sign a one-year contract. Committing to longer than a single year is also possible — and we’ll reward that with a discount!
No. All of the changes that might happen — like changing the survey, adding or removing questions, and customer support — are included in all of our tiers. No hidden costs!
No. Our platform is a turnkey solution. What that means for you is that our team will take care of all the heavy lifting and changes that might occur — you just need to use the data we collected.
When we kick off our partnership, you get a dedicated account manager who is available via email and phone. You won’t be talking to bots but to real people, and we respond to all of your questions within 8 hours.
Lavorare con InsiderCX è stata un'esperienza fantastica: il team è estremamente reattivo e ogni fase del percorso è su misura per le nostre esigenze. La quantità di feedback che riceviamo oggi dai pazienti tramite la piattaforma InsiderCX è dieci volte superiore a quella del vecchio processo. Le nostre recensioni positive su Google sono inoltre più che quadruplicate negli ultimi 6 mesi.
Avere partner esterni che indirizzano i pazienti alla nostra clinica può essere impegnativo. Grazie al ciclo di feedback possiamo controllare la qualità sia del pre-trattamento sia del post-trattamento.
Con InsiderCX disponiamo di dati sull'esperienza del paziente coerenti in tutte le sedi, pronti per le riunioni del consiglio di amministrazione e per gli stakeholder esterni
We’ve drastically cut down on manual calls and long wait times, which not only makes our operations more efficient but also leaves patients pleasantly surprised at how fast and easy the process has become. More importantly, the feedback we now collect gives us a clear direction on what to improve. It’s a game-changer for our service quality.
When AACI surveyors and ISO 7101 auditors assessed Aviva, they noted that feedback was not treated as an administrative add-on, but as a structural component of risk management and improvement. Aviva has now set a new quality benchmark for Croatian private healthcare — one where feedback is not simply collected, but actively shapes the future of care.
InsiderCX has been the catalyst for advancing several core areas of our operations — from patient communication and service quality monitoring to internal alignment and strategic reporting. The volume and quality of feedback has exceeded our expectations, and it has provided the tools to understand our patients better, respond faster, and make more informed decisions at every level of the organization.
Analizzi i feedback dei pazienti. Ottimizzi i flussi di lavoro per offrire un'esperienza eccellente. Ponga fine alla battaglia infinita per la fidelizzazione dei pazienti.
