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AI-powered patient experience platform

InsiderCX collects feedback via WhatsApp and SMS, analyses every response with AI, and delivers quality reports, real-time alerts, and review invitations automatically.

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2.8m+
Patients processed
324%
Average reviews growth
4.3m€+
Income saved
TRUSTED BY TOP PRIVATE CLINICS

The same four problems show up at nearly every private clinic and healthcare group

Most patient experience programmes produce data nobody acts on.

patient experience

You hear from a fraction of patients

Paper forms, email surveys, and website contact forms capture 5-10% of patient sentiment. Quality decisions get made on a sample that doesn't represent reality.

Quality teams stuck rebuilding the same reports

Quality teams rebuild the same spreadsheets every month — for leadership, for regulators, for partners. By the time the data reaches a meeting, the issues are old news.

Patient issues surface too late

Complaints appear on Google or through formal channels days after the visit. By then, the patient is lost and the damage is public.

Online reputation runs on autopilot

No structured way to generate reviews, track ratings across locations, or see how competitors are perceived. Strong clinical quality stays invisible to prospective patients.

One platform. Three modules. Built for private healthcare.

Each module solves a distinct operational problem. Together, they replace fragmented tools, manual processes, and blind spots.

FROM FEEDBACK TO ACTION

QUALITY & EXPERIENCE

Collect real feedback. Get reports your board will trust.

Most clinics hear from less than 10% of patients. InsiderCX surveys every patient via WhatsApp and SMS, then uses AI to categorise, score, and report on every response without manual work.

‍

  • Automated surveys triggered after every visit — response rates 7-10x higher than paper or email
  • AI categorises every open-text response by theme and sentiment, surfacing patterns across thousands of replies
  • Performance reports generated automatically across locations, departments, and clinicians — export-ready for leadership, accreditation, or partners
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GROWTH & REPUTATION

Turn satisfied patients into your most visible marketing channel

Strong internal satisfaction scores don't help if prospective patients can't see them. Most clinics have too few reviews and no structured way to grow or protect their online reputation.

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  • Happy patients converted into public reviews on Google and Trustpilot — more volume, higher ratings, stronger first impressions
  • AI analyses online reviews across locations, identifying recurring themes and sentiment shifts before they become reputation risks
  • Review performance benchmarked across every location and against competitors — with trends tracked over time
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SERVICE RECOVERY

Catch patient issues while there's still time to fix them

By the time a complaint reaches a public review or formal channel, the relationship is already damaged. InsiderCX flags problems the moment they happen and routes them to the right person.

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  • Real-time alerts triggered the moment a negative experience is detected and delivered to the responsible team member
  • Every issue logged, assigned, and tracked to resolution in a single ticketing system
  • Problems resolved internally before they reach Google, Trustpilot, or formal complaint processes
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Five steps, all automated. Have your team focus on acting, not collecting.

From patient visit to actionable insight with zero manual work.

1
Patient visit completed
Triggered by your booking or PMS system
2
Survey sent via WhatsApp or SMS
Branded, timed, and fully automated
3
Responses collected in real time
7-10x higher rates than paper or email
4
AI analyses every response
Themes categorised, sentiment scored, critical issues flagged
5
Reports, alerts, and reviews generated
Dashboards, exports, and review invitations — automatic

What changes in the first 90 days

Four outcomes InsiderCX clients see across quality, operations, and marketing teams.

More data, better decisions

WhatsApp and SMS surveys reach patients where they already are. Quality teams get a complete, representative picture across every location — not a 5% sample.

AI-powered analytics

No more reading comments one by one. AI tags every response by theme and sentiment, turning thousands of free-text answers into quantified trends you can act on.

Reputation growth

Happy patients are converted into public reviews on Google and Trustpilot. Ratings are tracked and benchmarked across locations and against competitors.

Faster service recovery

No structured way to generate reviews, track ratings across locations, or see how competitors are perceived. Strong clinical quality stays invisible to prospective patients.

Why clinics rely on InsiderCX

Ivana Murati Petrović aproving InsiderCX

"With InsiderCX, we have consistent patient experience data across all sites, ready for board meetings and external stakeholders."

Ivana Murati Petrović

COO at Adria Dental Group

READ ALL SUCCESS STORIES
1.5mio+
Patients processed
316%
Average reviews growth
4.3mio€+
Income saved

Live in under two weeks

InsiderCX handles implementation, integration, and survey design. No burden on your IT team or clinical staff.

GDPR compliant by design

Full data processing agreement. EU data residency. No direct access to clinical systems or patient records.

Support from industry experts

Dedicated account manager with healthcare operations expertise you can reach via phone or email. Automated weekly and monthly progress reports.

Start your free pilot project today

Analyze patient feedback. Optimize workflows to deliver a superb patient experience. Stop your never-ending battle with patient retention.

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