Clinics and hospitals often rely on fragmented systems, manual data entry, or even paper-based surveys to measure patient satisfaction. The result? Lost insights, inconsistent data, and missed opportunities to improve the overall patient experience.
Thanks to powerful patient experience survey software, that’s finally changing. These platforms make it easy to consistently collect patient feedback, analyse it to identify quality gaps, and then make targeted improvements.
Having access to these tools can be a game-changer for quality and operations managers in clinics and hospitals.
To make your search easier, we’ve reviewed some of the best patient survey software and feedback platforms available today and narrowed them down to our top seven picks. For each, we will provide a short description and best use case, key features, potential limitations, honest user reviews, and pricing models.
Let’s start from the top.
Features you should expect in a capable patient survey software
A good patient experience survey software helps you understand how patients truly feel about their care and where your organisation can improve. The right platform should simplify how you gather, analyse, and act on patient insights while remaining compliant with healthcare regulations and data protection laws.
Here are some of the essential features to look for when choosing a patient feedback platform:
- Multi-channel delivery: Patients have different communication preferences. The best tools support surveys via email, SMS, WhatsApp, and even web links.
- Real-time alerts and negative feedback escalation: Quick visibility matters. Real-time alerts help your team respond quickly and efficiently to complaints.
- Survey customisation, logic branching, and question libraries: Every clinic or hospital is a little different. Flexible survey design features and templates let you create surveys that cover the whole patient journey.
- Scalability and multi-site support: Whether you’re running a single clinic or a national network, the platform should scale easily and support centralised reporting across multiple locations.
- Complaint management and follow-up workflows: Collecting feedback is only step one. Built-in action tracking and workflow automation ensure issues are resolved and patient concerns are followed up on effectively.
- Benchmarking, analytics, and dashboards: Visual dashboards and benchmarking tools help you track satisfaction trends over time, compare departments or locations, and identify actionable insights at a glance.
- Integration with clinical and administrative systems: Seamless integrations save time and improve data accuracy. Look for platforms that connect easily with your existing EHR, CRM, or practice management systems.
- Regulatory and privacy compliance (e.g., HIPAA, GDPR): Your software should fully comply with privacy and data protection laws in your region, ensuring that sensitive patient information stays secure and confidential.
- Cost transparency and flexible pricing models: Look for clear pricing structures and licensing models that fit your budget — ideally with options for trials or pay-as-you-grow plans.
With this in mind, let’s look at seven of the leading patient survey platforms available today — and what makes each one stand out.
7 leading patient experience survey software providers
The ideal solution for a small private clinic might not be the same one a large hospital group needs. Factors like budget, regional compliance, EHR integration, and reporting capabilities all play a role in finding the right fit.
Without further ado, here are the top patient survey and feedback platforms going into 2026.
1. InsiderCX — the best patient experience survey platform
InsiderCX is a modern patient experience and feedback platform designed to help healthcare providers collect, analyse, and act on patient insights with minimal effort. It’s especially popular among private clinics and hospital groups in the UK and EU that want a turnkey solution. InsiderCX combines smart automation and expert support to help teams systematically improve their services and online reputation.
Key features:
- Automated patient feedback collection and analysis: InsiderCX sends automated, multilingual surveys via SMS or WhatsApp 24 to 48 hours after a patient leaves your clinic. The collected data is immediately analysed and visible inside the platform.
- Expert survey design assistance: InsiderCX’s domain experts help clinics create effective survey questions and logic, ensuring better response quality and actionable insights.
- Survey sentiment analysis: Automatically identifies positive, neutral, and negative responses to help detect both positive and negative trends in real time. A huge time-saver for clinics that collect hundreds of responses each month.
- Ticketing management module: Converts negative or critical feedback into actionable tickets, allowing teams to track, assign, and resolve patient concerns efficiently.
- Online reputation module: Helps you track and improve scores on major platforms like Google Reviews or TrustPilot by automatically redirecting satisfied patients to leave positive reviews.
- Appointment reminder module: Help clinics reduce no-shows by sending automated reminders that let patients confirm, cancel, and reschedule appointments.
- Dedicated account management and progress reporting: Each clinic gets a dedicated account manager who sends weekly and monthly progress reports that include advice on how to keep your patient experience goals on track.
What existing users say about InsiderCX:
“Working with InsiderCX has been a fantastic experience: the team is extremely responsive and each step of the journey is tailored to our needs. The amount of patient feedback we are now receiving through the InsiderCX platform is ten times what we were seeing using the old process. We have also seen our positive Google reviews more than quadruple over the last 6 months.” — Mark Norfolk, CEO at The Dermatology Partnership [DERMATOLOGY]
“Having external partners referring patients to our clinic can be challenging. By utilizing the feedback loop, we can control the quality of both post- and pre-treatment.” — Ana Kričković, Clinic Director at Optical Express [EYE CLINIC]
“Partnering with InsiderCX has led to significant improvements in our patient experience and operational efficiency, primarily by reducing missed appointments and clearly interpreting patient feedback. This collaboration resulted in a higher Google rating and an 18.3-point increase in our NPS.” — Hrvoje Čorić, Head of Operations at Affidea [DIAGNOSTIC CENTER]
“Thanks to the automated feedback collection, we can better understand what our patients like, what we are doing well, where we need to provide more information, and what kind of approach they expect from us. This has enabled us to continuously improve our services and — most importantly — provide better care.” — Ljilljana Zakšek, Head of Marketing at Apolonija [DENTAL CLINIC]
Pricing:
- Free plan: Not available
- Free trial: Yes, in the form of a free pilot project
- Custom pricing based on organization size and requirements
Learn more by scheduling a product demo.
2. Solutionreach
Solutionreach is a well-established patient communication and feedback platform that helps healthcare providers manage patient relationships, streamline outreach, and collect meaningful feedback. It’s well-suited for medium to large clinics that want to improve both the patient experience and front-office efficiency through automation and digital communication tools.
Key features:
- Automated patient surveys: Send branded surveys automatically after appointments to measure satisfaction and identify areas for improvement. This comes with built-in analytics that track response trends and engagement rates
- Multi-channel communication: Reach patients via text, email, and voice reminders for scheduling, confirmations, and follow-ups.
- Reputation management: Encourages happy patients to leave online reviews while routing negative feedback internally for quick resolution.
- Two-way texting and reminders: Simplifies appointment management and improves show-up rates through easy, real-time communication.
- Deep integrations: Solutionreach integrates with over 400 practice management, EHR, and EMR systems through their proprietary SyncAssure Integration Architecture.
“We like Solutionreach because it allows healthcare providers to effectively schedule appointments, communicate with patients, collect feedback and conduct analytics, which can lead to improved patient management and possibly to an improvement in the overall patient experience.” — Christopher H. on G2
Potential limitations: Solutionreach offers powerful communication tools, but its survey and analytics features aren’t as deep as those found in platforms focused on overall patient experience management. Some users also complain about poor support and reporting functionality.
“Customer service is terrible. If you have problems don’t expect a quick resolution. My team has had several issues and were unable to resolve them. I called and had a similar experience.” — Robert L. on Capterra
“We have several office locations. SolutionReach treats them as distinct sites, This makes things such as message changes and patients and user login audits difficult, because they have to be done at each site. The platform comes with several pre-configured reports. I do wish that there was some way to create custom reports.” — Dionne K. on G2
Pricing:
- Free plan: Not available
- Free trial: Not available
- Custom pricing based on features and organisation size; some resources report their Essentials plan starts at around $300 per month
3. Qualtrics
Qualtrics is one of the most powerful and widely used experience management software in the world — and its patient experience solutions are trusted by major healthcare organisations. It can be a good fit for hospitals and clinic groups that need enterprise-level analytics, deep customisation, and advanced data integration across departments. While it’s not a plug-and-play option, it offers complete control over how you measure and improve patient satisfaction.
Key features:
- Advanced survey design and customisation: Create highly tailored surveys with conditional logic, branching, and multimedia options to capture precise patient feedback.
- AI-driven text and sentiment analysis: Automatically identifies key themes, emotions, and trends in open-ended responses to uncover deeper insights.
- Real-time dashboards and analytics: Visualise and synthesise data from all touchpoints and digital channels you're using. Create customizable dashboards, reports, and automated alerts for key performance indicators.
- EHR and system integrations: Connects seamlessly with major healthcare IT systems and APIs for centralised data management.
- Scalable enterprise platform: Designed to support multi-site healthcare organisations with role-based access controls and advanced compliance tools.
“It solves major problem of using multiple tools to get feedback and analytics and insights. It bridges the gap between all, and one stop shop kind off thing.” — Jainam S. on G2
Potential limitations: Qualtrics is a powerful platform, but it’s not for everyone. Smaller clinics or practices may find it over-featured and complex for their day-to-day needs. Its pricing is higher than specialised patient feedback tools, and setup usually requires some IT or data analytics support.
“I want to be able to visualize the same data set for different time frames side by side on the same dashboard. Hoping for the ability to filter at the group level rather than just top of page filters.” — Verified User in Hospital & Health Care on G2
“Some funtionality is not intuitive and takes a lot of experience to master. For example: workflows. It takes a lot of testing and re-writing to create the results we look for. The online tutorials/guides are not overly detailed and usually include a link to yet more less-than-helpful "instructions." It would be better if online "help" was more user friendly and obvious.” — Verified User on G2
Pricing:
- Free plan: Not available
- Free trial: Not available
- Custom pricing based on features, modules, and organisation size
4. Snap Surveys
Snap Surveys is a flexible and data-driven survey software platform that’s often used in healthcare, education, and research settings. It’s ideal for clinics, hospitals, and healthcare consultants that want to keep the pulse on employee, patient, and stakeholder satisfaction. It offers full control over survey design, distribution, and analysis — without locking into a rigid, pre-built system.
Key features:
- Fully customizable survey design: Build and brand your multilingual surveys from scratch, with deep control over layout, logic, and question types.
- Multi-channel survey distribution: Send patient surveys via web, email, SMS, or printed QR codes for on-site responses.
- Powerful data analysis and reporting: Create in-depth reports and visual dashboards, including benchmarking and trend tracking.
- Paper and kiosk survey support: Ideal for hospitals and clinics that want to gather feedback from patients in waiting areas or after discharge.
- Data security and compliance tools: Offers hosting and encryption options to help meet healthcare privacy standards like GDPR, HIPAA, and ISO 27001.
“There are endless options in customizing a survey. Reports reflect real time data. I've never experienced internal errors or downtime. The customer service and support is PHENOMENAL.” — Adam S. on Capterra
Potential limitations: Snap Surveys is feature-rich but may feel more technical than other patient feedback platforms. While great for organisations with research or analytics teams, smaller clinics might find the interface less intuitive and the setup more time-consuming compared to cloud-first, healthcare-focused solutions.
“A little archaic in design. Design platform looks like something out of the 90's, but it gets the job done smoothly! The analytics side is lackluster and difficult to use. I found myself simply pulling data into other platforms to use it.” — Verified User on G2
“Layouts can be limited and be difficult to use if you you're not familiar with it. Overall, sending out a survey can take some time to learn or teach a coworker.” — Verified Reviewer on Capterra
Pricing:
- Free plan: Not available
- Free trial: Yes, there is a 30-day free trial
- Paid plans start at around £40 per user/per month
5. Press Ganey
Press Ganey is one of the most recognised names in patient experience management. Trusted by hospitals and health systems around the world, it’s known for its deep benchmarking data, healthcare expertise, and advanced analytics. The platform is built specifically for large healthcare organisations that want to measure, compare, and improve patient satisfaction across departments, facilities, and service lines.
Key features:
- Healthcare-specific benchmarking: Access one of the largest databases of patient satisfaction benchmarks, enabling meaningful comparisons against peers and industry standards.
- Advanced analytics and reporting: Turn patient feedback into actionable insights with dashboards that highlight trends, strengths, and improvement areas.
- Integrated experience management: Combines patient, employee, and consumer experience data to give a complete view of organisational performance.
- Regulatory and compliance alignment: Supports CAHPS and other healthcare reporting requirements to ensure compliance and consistency in data collection.
- Dedicated support and consulting: Offers strategic guidance from experts who help organisations interpret feedback and implement improvement plans.
Potential limitations: Press Ganey’s enterprise-grade capabilities come with enterprise-level complexity. Small and medium-sized clinics or outpatient centres may find it more than they need — both in terms of cost and configuration. Its focus on large-scale reporting and compliance can make it less flexible for quick-turn feedback loops or smaller survey initiatives.
Pricing:
- Free plan: Not available
- Free trial: Not available
- Custom enterprise pricing based on organisation size and service scope
6. Rater8
Rater8 is a reputation management and feedback platform built specifically for healthcare organisations. It’s designed to help clinics, medical groups, and hospitals collect real-time feedback, boost online reviews, and improve their overall digital reputation. Rater8 focuses on simplicity and automation — making it a great fit for teams that want to collect meaningful patient insights and improve online reputation.
Key features:
- Automated post-visit surveys: Send short, customizable surveys to patients immediately after appointments to gather timely feedback.
- Online review generation: Encourages satisfied patients to post reviews on platforms like Google, Healthgrades, and RateMDs, helping boost online visibility.
- Real-time feedback dashboard: View responses as they come in and quickly identify problem areas or recurring issues with sentiment analysis and low rating alerts.
- Multi-location support: Manage and compare feedback across multiple clinics or departments from one centralised dashboard.
- Online reputation management: AI-supported review responses, listing management, testimonials widget, and social media posting are all part of their visibility engine.
“The automated feedback makes it super easy to hear from patients without having to do anything manually, and it’s great seeing more positive Google reviews come in consistently. I really appreciate how simple the dashboard is—it’s clean, easy to navigate, and gives us real-time insights into how we’re doing.” — Cayla R. on Capterra
Potential limitations: Rater8 is excellent for reputation management and quick feedback loops, but it’s not a full-fledged patient experience platform. It lacks deeper analytics and workflow automation, as well as features such as appointment reminders, ticketing management, and patient journey tracking.
“The only downside I can come up with is that I wish the suite of products was more comprehensive. I understand that rater8 is a specialist in reviews and surveys. But I'd like it even better if the portfolio expanded into more customer management tools.” — John C. on G2
Pricing:
- Free plan: Available, but only includes reputation monitoring
- Free trial: Not available
- Paid plans start at $89 per physician per month; patient satisfaction/NPS surveys become available in the PRO plan, which starts at $109 per physician per month
- Additional notes: They have a minimum monthly fee of $250. Plus, there can be one-time setup costs.
7. Phreesia
Phreesia is a versatile patient intake and engagement platform that also includes feedback and survey tools. It’s designed to streamline the entire patient journey — from registration, scheduling, and check-in to post-visit surveys, payment reminders, and satisfaction tracking.
Key features:
- Integrated patient feedback collection: Automatically delivers surveys after visits or specific touchpoints in the patient journey.
- Digital check-in and intake tools: Simplifies registration, appointment scheduling, consent, and payment collection — reducing paperwork and improving patient flow.
- Survey and reporting analytics: Provides clear visibility into satisfaction scores, trends, and response data through visual dashboards.
- EHR and PMS integration: Works with leading healthcare systems to keep patient data synced and secure.
- Engagement automation: Enables targeted follow-ups, reminders, and health education campaigns based on patient preferences and responses.
“Phreesia has transformed the way our organization manages patient intake, scheduling, and communication. The platform is intuitive, efficient, and highly customizable to fit our workflows.” — Sonia H. on G2
Potential limitations: Phreesia’s feedback and survey features are well-integrated but secondary to its main focus on intake and administrative workflows. Healthcare providers that need advanced survey customisation or detailed sentiment analytics will find it lacking compared to dedicated patient experience survey platforms.
“Software may be helpful in a slow practice setting needing minimal patient feedback/information. If you need to just check in and collect a copay, this may be an OK system for your practice.” — Verified User on G2
Pricing:
- Free plan: Not available
- Free trial: Not available
- Custom pricing based on provider count, location, and feature modules selected
What makes InsiderCX stand out as a top patient experience and feedback platform
While there are plenty of tools that help you collect patient feedback, InsiderCX goes a step further — it helps you understand why patients feel the way they do and turns those insights into measurable improvements.
What makes InsiderCX unique is its focus on patient experience and feedback management. Many platforms try to be all-in-one healthcare management systems, but end up weak in feedback collection and response workflows. Then there are generic survey tools with limited features, often with little understanding of the healthcare industry.
InsiderCX platform strikes the right balance — purpose-built for patient experience management, with powerful feedback, analytics, and engagement capabilities baked in.
Here are a few other things that set InsiderCX apart:
- Unique focus on PX and feedback: Strong se
- Expert guidance at every step: From survey design to rollout, InsiderCX’s team provides tailored support to ensure your feedback process is effective and aligned with your goals.
- Focus on results: For each new client, InisderCX tests survey delivery messages and sending times to find the sweet spot that maximises both survey response and completion rates.
- Scalable, all-in-one platform: Whether you’re running one clinic or managing dozens of sites, InsiderCX scales easily and gives you granular visibility across every location.
- Turnkey solution: From creating questionnaires to contacting patients to technical details, InsiderCX's internal team handles everything.
If you’re looking for a patient experience survey platform that offers both insight and impact — you can’t go wrong with InsiderCX. Request a product demo today to see how clinics use it to improve service quality, patient acquisition, and patient retention.
FAQs about patient survey software
What is patient experience survey software?
Patient experience survey software is a digital tool that helps healthcare organisations collect, manage, and analyse feedback from patients about their care experience. It replaces manual or paper-based surveys with automated, multi-channel tools that send surveys via email, SMS, web links, kiosks, or QR codes.
Beyond just gathering feedback, these platforms often include analytics dashboards, sentiment analysis, and benchmarking — helping clinics and hospitals identify satisfaction trends, resolve issues faster, and improve overall quality of care while staying compliant with healthcare privacy regulations like HIPAA or GDPR.
What is the difference between patient experience software and patient feedback platforms?
Patient experience software typically covers the entire patient journey — from appointment scheduling and feedback surveys to communication, complaint management, and follow-up workflows. It focuses on improving every touchpoint.
Patient feedback platforms are more specialised. They focus on collecting, analysing, and managing patient feedback. They specialise in post-visit surveys, sentiment analysis, and reputation management, helping organisations understand satisfaction levels and respond quickly to issues.
In short: patient feedback platforms are a core part of the broader patient experience ecosystem — ideal for teams that primarily want to measure and act on feedback, while patient experience software may also handle communication, engagement, and operational processes.
Are there free tools for tracking patient experience and NPS?
There are no free tools focused on healthcare that would help you automate the process. You can create Google Forms or use other generic survey software, but you would have to send each patient a link to the form and then manually analyse the responses. At that point, you might as well be running paper surveys.
What are the benefits of using healthcare feedback software?
Using healthcare feedback software helps clinics and hospitals systematically collect, analyse, and act on patient insights — turning feedback into measurable improvements in care quality. Key benefits include:
- Improved patient satisfaction: Regular feedback reveals what patients value most and highlights pain points before they escalate.
- Faster issue resolution: Real-time alerts and ticketing workflows let staff address negative feedback immediately.
- Data-driven decision-making: Analytics and dashboards uncover trends across departments, helping guide operational and service improvements.
- Enhanced staff accountability: Teams can track progress, follow up on concerns, and see how changes impact satisfaction scores.
- Better online reputation: Many platforms help encourage positive reviews and manage negative ones, strengthening public trust.
- Increased patient retention and loyalty: Listening and responding to feedback builds trust, encouraging patients to return and recommend your facility.
Can patient experience survey software help me track satisfaction?
Yes — that’s one of its main purposes. Alongside open-ended feedback, patient experience survey software helps clinics and hospitals create granular surveys that track satisfaction with specific processes, services, doctors, or other aspects of care. Oftentimes, surveys also include an NPS (Net Promoter Score), which clinics use as a measure of overall patient satisfaction.
