If you have a question that is not answered in the FAQ, please don’t hesitate to contact us.
How do you integrate with our existing systems?
The InsiderCX team takes care of the technical side — integrating with your current software and the tools your clinic is already using — making the implementation process seamless and hassle-free on your end.
Is your platform GDPR compliant?
Before starting our collaboration, we sign a data processing and protection agreement that regulates how patient data is transferred and processed, the protective measures in place, and the data erasure procedures. Full compliance with GDPR and data security is our top priority!
How long is the implementation process?
Once we set our collaboration into motion, you are assigned a dedicated specialist who will ensure that all project requirements are met within the agreed-upon timeline. Usually, it takes 10–12 days to get everything up and running.
Do you offer a free trial?
Yes, we do! The first step of our partnership is a free Proof of Concept project where you can test the platform and decide if it’s something you’d like to continue using.
If you’re not satisfied with the results of the Proof of Concept project, you don’t need to pay anything or continue using the product. We want to make this process risk-free for potential clients.
Do I need to sign a contract?
Yes! If you’re satisfied with the results of the Proof of Concept project, we sign a one-year contract. Committing to longer than a single year is also possible — and we’ll reward that with a discount!
Are there any additional costs?
No. All of the changes that might happen — like changing the survey, adding or removing questions, and customer support — are included in all of our tiers. No hidden costs!
Do I need to hire somebody to handle the platform?
No. Our platform is a turnkey solution. What that means for you is that our team will take care of all the heavy lifting and changes that might occur — you just need to use the data we collected.
How do I get in touch with your support?
When we kick off our partnership, you get a dedicated account manager who is available via email and phone. You won’t be talking to bots but to real people, and we respond to all of your questions within 8 hours.
Why other clinics rely on InsiderCX
Having external partners referring patients to our clinic can be challenging. By utilizing the feedback loop, we can control the quality of both post- and pre-treatment.
Ana Kričković
Clinic Director
InsiderCX has been the catalyst for advancing several core areas of our operations — from patient communication and service quality monitoring to internal alignment and strategic reporting. The volume and quality of feedback has exceeded our expectations, and it has provided the tools to understand our patients better, respond faster, and make more informed decisions at every level of the organization.
Lidija Gregurek
Head of Marketing
Thanks to the automated feedback collection, we can better understand what our patients like, what we are doing well, where we need to provide more information, and what kind of approach they expect from us. This has enabled us to continuously improve our services and — most importantly — provide better care.
Ljilljana Zakšek
Head of Marketing
Implementing InsiderCX in our quality management process was a great decision, and their team supported us every step of the way. Once implemented, the communication with our clinic managers became more efficient and streamlined because we all had access to the same, real-time insights. It was also interesting to learn more about the preferences of different patient groups and locations.
Prof. Sanja Sibinčić
Regional Manager
Using InsiderCX gave us a central overview of the patient experience across 7 locations.
Ivana Murati Petrović
COO
Partnering with InsiderCX has led to significant improvements in our patient experience and operational efficiency, primarily by reducing missed appointments and clearly interpreting patient feedback. This collaboration resulted in a higher Google rating and an 18.3-point increase in our NPS.
Hrvoje Čorić
Head of Operations
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