Maximize Patient Retention
with InsiderCX

From small practices to large medical groups, we have a pricing plan that scales with your needs. All plans start with a free pilot project.

Choose the number of monthly patients:

100-500

500-1000

1000-5000

5000>

Starter
€0,65 / patient
For 5000+ patients / month
1 active patient feedback loop
White-labeled survey
Self-service dashboard (3 users)
PDF exports
SMS survey invites
Expert-developed templates
Full GDPR compliance
Starter
€0,80 / patient
For 1000 - 5000 patients / month
1 active patient feedback loop
White-labeled survey
Self-service dashboard (3 users)
PDF exports
SMS survey invites
Expert-developed templates
Full GDPR compliance
Starter
€0,90 / patient
For 500 - 1000 patients / month
1 active patient feedback loop
White-labeled survey
Self-service dashboard (3 users)
PDF exports
SMS survey invites
Expert-developed templates
Full GDPR compliance
Starter
€1,00 / patient
For 100 - 500 patients / month
1 active patient feedback loop
White-labeled survey
Self-service dashboard (3 users)
PDF exports
SMS survey invites
Expert-developed templates
Full GDPR compliance
Professional
€0,85 / patient
For 5000+ patients / month
Everything in Starter, plus:
Custom questionnaire development
Multi-location & Multi-language support
Self-service dashboard (20 users)
WhatsApp, Viber, Telegram survey invites
Automated & Scheduled reports
Ticketing & Churn prevention system
Dedicated Customer Success Manager
Professional
€1,10 / patient
For 1000 - 5000 patients / month
Everything in Starter, plus:
Custom questionnaire development
Multi-location & Multi-language support
Self-service dashboard (20 users)
WhatsApp, Viber, Telegram survey invites
Automated & Scheduled reports
Ticketing & Churn prevention system
Dedicated Customer Success Manager
Professional
€1,20 / patient
For 1500 - 1000 patients / month
Everything in Starter, plus:
Custom questionnaire development
Multi-location & Multi-language support
Self-service dashboard (20 users)
WhatsApp, Viber, Telegram survey invites
Automated & Scheduled reports
Ticketing & Churn prevention system
Dedicated Customer Success Manager
Professional
€1,30 / patient
For 100 - 500 patients / month
Everything in Starter, plus:
Custom questionnaire development
Multi-location & Multi-language support
Self-service dashboard (20 users)
WhatsApp, Viber, Telegram survey invites
Automated & Scheduled reports
Ticketing & Churn prevention system
Dedicated Customer Success Manager
Champion
Custom / patient
For 5000+ patients / month
Everything in Professional, plus:
Additional question types
Sample randomization
SSO login
Custom survey domain
AI-powered text analytics
Integration with native tools
Priority support
Champion
Custom / patient
For 5000+ patients / month
Everything in Professional, plus:
Additional question types
Sample randomization
SSO login
Custom survey domain
AI-powered text analytics
Integration with native tools
Priority support
Champion
Custom / patient
For 5000+ patients / month
Everything in Professional, plus:
Additional question types
Sample randomization
SSO login
Custom survey domain
AI-powered text analytics
Integration with native tools
Priority support
Champion
Custom / patient
For 5000+ patients / month
Everything in Professional, plus:
Additional question types
Sample randomization
SSO login
Custom survey domain
AI-powered text analytics
Integration with native tools
Priority support
TRUSTED BY TOP PRIVATE CLINICS

Calculate your ROI

Choose Monthly no. of Patients

< 100

100-300

300-500

500-1000

1000-5000

2500

5000>

Choose Average Patient Value in €

0

1000

2000

3000

4000

5000

Based on data from InsiderCX users, you would save 375000in Patient Lifetime Value each month.

Every 1€ spent on preventing patient churn generates a 49 return.

TRY FOR FREE

Frequently Asked Questions

If you have a question that is not answered in the FAQ, please don’t hesitate to contact us.
How do you integrate with our existing systems?

The InsiderCX team takes care of the technical side — integrating with your current software and the tools your clinic is already using — making the implementation process seamless and hassle-free on your end.

Is your platform GDPR compliant?

Before starting our collaboration, we sign a data processing and protection agreement that regulates how patient data is transferred and processed, the protective measures in place, and the data erasure procedures. Full compliance with GDPR and data security is our top priority!

How long is the implementation process?

Once we set our collaboration into motion, you are assigned a dedicated specialist who will ensure that all project requirements are met within the agreed-upon timeline. Usually, it takes 10–12 days to get everything up and running.

Do you offer a free trial?

Yes, we do! The first step of our partnership is a free Proof of Concept project where you can test the platform and decide if it’s something you’d like to continue using.

If you’re not satisfied with the results of the Proof of Concept project, you don’t need to pay anything or continue using the product. We want to make this process risk-free for potential clients.

Do I need to sign a contract?

Yes! If you’re satisfied with the results of the Proof of Concept project, we sign a one-year contract. Committing to longer than a single year is also possible — and we’ll reward that with a discount!

Are there any additional costs?

No. All of the changes that might happen — like changing the survey, adding or removing questions, and customer support — are included in all of our tiers. No hidden costs!

Do I need to hire somebody to handle the platform?

No. Our platform is a turnkey solution. What that means for you is that our team will take care of all the heavy lifting and changes that might occur — you just need to use the data we collected.

How do I get in touch with your support?

When we kick off our partnership, you get a dedicated account manager who is available via email and phone. You won’t be talking to bots but to real people, and we respond to all of your questions within 8 hours.

Why other clinics rely on InsiderCX

"Using InsiderCX gave us a central overview of the patient experience across 7 locations."

Ivana Murati Petrović
COO

“Having external partners referring patients to our clinic can be challenging. By utilizing the feedback loop, we can control the quality of both post- and pre-treatment.”

Ana Kričković
Clinic Director

Start your free pilot project today

Analyze patient feedback. Optimize workflows to deliver a superb patient experience. Stop your never-ending battle with patient retention.

TRY FOR FREE