Control your reputation across every clinic location. Not one at a time.
Ratings, review volume, and competitor positioning pulled automatically from Google and Trustpilot for every location, one dashboard.
Spot what's slipping before it shows up in your booking numbers.
Your Google rating doesn't reflect the care you actually deliver
Top three reasons why private clinics lose the online reputation battle.
Most patients never leave a review
Without a structured process to invite patients, review volume stays low. When volume is low, a few negative reviews are enough to drag your rating down. That's what prospective patients see first.
Marketing teams have no single view of reputation performance
Checking Google ratings location by location, manually, tells you what's there — not what's trending. By the time a pattern of negative reviews is visible, the damage to new patient acquisition is already done.
Star ratings tell you patients are unhappy. They don't tell you why.
A 3.8 rating on Google doesn't tell you whether the issue is wait times, billing, or a specific location. Without that context, there's nothing actionable to bring to a quality or operations meeting.
How InsiderCX grows and protects your online reputation
Three capabilities that turn patient satisfaction into a stronger online presence.
Full group reputation visibility
When each clinic manages its own reviews, central marketing has no reliable picture of where the brand stands.
Location and competitor benchmarking
Most clinic groups can't tell you how their best location performs against their worst — let alone against the competitor across town.
AI-powered review analysis
Star ratings tell you patients are unhappy. They don't tell you why — or where.
Start your free pilot project today
Analyze patient feedback. Optimize workflows to deliver a superb patient experience. Stop your never-ending battle with patient retention.
Average growth in online reviews
Increase in Google Reviews (Arsano)
NPS increase in 3 months (The Dermatology Partnership)
Why clinics rely on InsiderCX
"InsiderCX transformed how we listen to patients — better decisions at every level, and a 700% increase in Google Reviews."
Frequently Asked Questions
The InsiderCX team takes care of the technical side — integrating with your current software and the tools your clinic is already using — making the implementation process seamless and hassle-free on your end.
Before starting our collaboration, we sign a data processing and protection agreement that regulates how patient data is transferred and processed, the protective measures in place, and the data erasure procedures. Full compliance with GDPR and data security is our top priority!
Once we set our collaboration into motion, you are assigned a dedicated specialist who will ensure that all project requirements are met within the agreed-upon timeline. Usually, it takes 10–12 days to get everything up and running.
Yes, we do! The first step of our partnership is a free Proof of Concept project where you can test the platform and decide if it’s something you’d like to continue using.
If you’re not satisfied with the results of the Proof of Concept project, you don’t need to pay anything or continue using the product. We want to make this process risk-free for potential clients.
Yes! If you’re satisfied with the results of the Proof of Concept project, we sign a one-year contract. Committing to longer than a single year is also possible — and we’ll reward that with a discount!
No. All of the changes that might happen — like changing the survey, adding or removing questions, and customer support — are included in all of our tiers. No hidden costs!
No. Our platform is a turnkey solution. What that means for you is that our team will take care of all the heavy lifting and changes that might occur — you just need to use the data we collected.
When we kick off our partnership, you get a dedicated account manager who is available via email and phone. You won’t be talking to bots but to real people, and we respond to all of your questions within 8 hours.