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ACQUISITION AND RETENTION

Grow your clinic by getting access to key patient data

Turn patient feedback into actionable steps for a more profitable clinic.

TRUSTED BY TOP PRIVATE CLINICS

Transform your clinic through patient-centric care

Make your clinic run smoother and deliver an exceptional patient experience — every single time.

  • Capture and evaluate patient feedback almost instantly

  • Use automation to make quality control a breeze, cut down on paperwork, and get patients where they need to be faster

  • Spot and fix quality issues to improve treatment outcomes and keep your patients coming back

nurse looking at the graphs on her tablet
churn example

Turn unsatisfied patients into loyal clients

One bad experience can make a third of your patients think twice about coming back — that's a huge hit on your revenue. React on time and make sure your patients stay with you in the long run.

  • Quickly identify unhappy patients and effectively tackle their issues

  • Build stronger relationships with your patients through personalized mobile communication

  • Use patient feedback to zero in and rectify recurring issues in staff, processes, or infrastructure

Make your clinic everyone’s first choice

Easily acquire new patients by going digital with your internal processes and boosting your clinic's online reputation.

  • Make it easy for happy clients to share their positive experiences online

  • Digitize your quality checks to ensure compliance, make things more efficient, and keep your patients satisfied

  • Use your patients' feedback to fine-tune your customer acquisition strategy

huge magnet pulling new clients to the business

Calculate your ROI

Choose Monthly no. of Patients

< 100

100-300

300-500

500-1000

1000-5000

2500

5000>

Choose Average Patient Value in €

0

1000

2000

3000

4000

5000

Based on data from InsiderCX users, you would save 375000in Patient Lifetime Value each month.

Every 1€ spent on preventing patient churn generates a 49 return.

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Frequently Asked Questions

If you have a question that is not answered in the FAQ, please don’t hesitate to contact us.
How do you integrate with our existing systems?

The InsiderCX team takes care of the technical side — integrating with your current software and the tools your clinic is already using — making the implementation process seamless and hassle-free on your end.

Is your platform GDPR compliant?

Before starting our collaboration, we sign a data processing and protection agreement that regulates how patient data is transferred and processed, the protective measures in place, and the data erasure procedures. Full compliance with GDPR and data security is our top priority!

How long is the implementation process?

Once we set our collaboration into motion, you are assigned a dedicated specialist who will ensure that all project requirements are met within the agreed-upon timeline. Usually, it takes 10–12 days to get everything up and running.

Do you offer a free trial?

Yes, we do! The first step of our partnership is a free Proof of Concept project where you can test the platform and decide if it’s something you’d like to continue using.

If you’re not satisfied with the results of the Proof of Concept project, you don’t need to pay anything or continue using the product. We want to make this process risk-free for potential clients.

Do I need to sign a contract?

Yes! If you’re satisfied with the results of the Proof of Concept project, we sign a one-year contract. Committing to longer than a single year is also possible — and we’ll reward that with a discount!

Are there any additional costs?

No. All of the changes that might happen — like changing the survey, adding or removing questions, and customer support — are included in all of our tiers. No hidden costs!

Do I need to hire somebody to handle the platform?

No. Our platform is a turnkey solution. What that means for you is that our team will take care of all the heavy lifting and changes that might occur — you just need to use the data we collected.

How do I get in touch with your support?

When we kick off our partnership, you get a dedicated account manager who is available via email and phone. You won’t be talking to bots but to real people, and we respond to all of your questions within 8 hours.

Start your free pilot project today

Analyze patient feedback. Optimize workflows to deliver a superb patient experience. Stop your never-ending battle with patient retention.

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