Bring in more patients with less effort

Generate positive reviews, understand patient preferences ,and develop more effective marketing strategies.


Secure your online reputation

Negative reviews can become an issue in the competitive healthcare sector — one that turns away potential patients. But that doesn't have to be your clinic's story!

With InsiderCX, you can easily collect validated positive reviews, improve your current ratings, and solidify your reputation. Plus, you can track all your progress from one central hub

mother trying to find a paediatrician near by for her baby
doctor talking to a patient

Understand your patients better

Discover what really matters to your patients and put feedback collection on autopilot.

  • Use mobile channels to personalize patient communication and get more insightful feedback

  • Get one-click insight into all patient complaints and praises

  • Identify negative and positive trends with automated reporting

Implement laser-focused marketing campaigns

Armed with a deeper understanding of patient needs and preferences, you will be able to:

  • Improve messaging by targeting the right pain points and concerns

  • Run marketing campaigns with better ROI

  • Find new ways to boost patient acquisition

female doctor looking at the tablet with interesting graphs

Why clinics rely on InsiderCX

Ivana Murati Petrović aproving InsiderCX

"Using InsiderCX gave us a central overview of the patient experience across 7 locations."

Ivana Murati Petrović

COO at Adria Dental Group

Actionable monthly survey responses
Average clinic reviews growth
Income saved

Frequently Asked Questions

If you have a question that is not answered in the FAQ, please don’t hesitate to contact us.
How do you integrate with our existing systems?

The InsiderCX team takes care of the technical side — integrating with your current software and the tools your clinic is already using — making the implementation process seamless and hassle-free on your end.

Is your platform GDPR compliant?

Before starting our collaboration, we sign a data processing and protection agreement that regulates how patient data is transferred and processed, the protective measures in place, and the data erasure procedures. Full compliance with GDPR and data security is our top priority!

How long is the implementation process?

Once we set our collaboration into motion, you are assigned a dedicated specialist who will ensure that all project requirements are met within the agreed-upon timeline. Usually, it takes 10–12 days to get everything up and running.

Do you offer a free trial?

Yes, we do! The first step of our partnership is a free Proof of Concept project where you can test the platform and decide if it’s something you’d like to continue using.

If you’re not satisfied with the results of the Proof of Concept project, you don’t need to pay anything or continue using the product. We want to make this process risk-free for potential clients.

Do I need to sign a contract?

Yes! If you’re satisfied with the results of the Proof of Concept project, we sign a one-year contract. Committing to longer than a single year is also possible — and we’ll reward that with a discount!

Are there any additional costs?

No. All of the changes that might happen — like changing the survey, adding or removing questions, and customer support — are included in all of our tiers. No hidden costs!

Do I need to hire somebody to handle the platform?

No. Our platform is a turnkey solution. What that means for you is that our team will take care of all the heavy lifting and changes that might occur — you just need to use the data we collected.

How do I get in touch with your support?

When we kick off our partnership, you get a dedicated account manager who is available via email and phone. You won’t be talking to bots but to real people, and we respond to all of your questions within 8 hours.

Start your free pilot project today

Analyze patient feedback. Optimize workflows to deliver a superb patient experience. Stop your never-ending battle with patient retention.