Streamline workflows and deliver better treatment outcomes

Collect actionable patient feedback and use it to  streamline daily workload and increase patient satisfaction.


Have the right resources where you need them, when you need them

Juggling patient satisfaction, employee morale, regulatory requirements, and operational goals is anything but simple. Real-time patient data and insights enable you to:

  • Spot and fix bottlenecks in your processes

  • Cut down on wait times and improve patient flow

  • Place your resources where they'll be most effective, both for productivity and your bottom line

graf comparing
team of doctors and clinic managers having a meeting

Cross-team collaboration focused on patient experience

A great patient experience depends on two things: how good your service is and how smoothly your clinic runs. To keep your patients happy, your Operations and Quality Managers need to work hand in hand.

  • Automate quality management to cut down on paperwork and make your data more reliable

  • Make teamwork easier by making sure all stakeholders have quick and easy access to patient feedback

  • Use patient complaints to spot areas that need fixing, smooth out your workflows, and decide on your KPIs

Why clinics rely on InsiderCX

Ivana Murati Petrović aproving InsiderCX

"Using InsiderCX gave us a central overview of the patient experience across 7 locations."

Ivana Murati Petrović

COO at Adria Dental Group

Actionable monthly survey responses
Average clinic reviews growth
Income saved

Frequently Asked Questions

If you have a question that is not answered in the FAQ, please don’t hesitate to contact us.
How do you integrate with our existing systems?

The InsiderCX team takes care of the technical side — integrating with your current software and the tools your clinic is already using — making the implementation process seamless and hassle-free on your end.

Is your platform GDPR compliant?

Before starting our collaboration, we sign a data processing and protection agreement that regulates how patient data is transferred and processed, the protective measures in place, and the data erasure procedures. Full compliance with GDPR and data security is our top priority!

How long is the implementation process?

Once we set our collaboration into motion, you are assigned a dedicated specialist who will ensure that all project requirements are met within the agreed-upon timeline. Usually, it takes 10–12 days to get everything up and running.

Do you offer a free trial?

Yes, we do! The first step of our partnership is a free Proof of Concept project where you can test the platform and decide if it’s something you’d like to continue using.

If you’re not satisfied with the results of the Proof of Concept project, you don’t need to pay anything or continue using the product. We want to make this process risk-free for potential clients.

Do I need to sign a contract?

Yes! If you’re satisfied with the results of the Proof of Concept project, we sign a one-year contract. Committing to longer than a single year is also possible — and we’ll reward that with a discount!

Are there any additional costs?

No. All of the changes that might happen — like changing the survey, adding or removing questions, and customer support — are included in all of our tiers. No hidden costs!

Do I need to hire somebody to handle the platform?

No. Our platform is a turnkey solution. What that means for you is that our team will take care of all the heavy lifting and changes that might occur — you just need to use the data we collected.

How do I get in touch with your support?

When we kick off our partnership, you get a dedicated account manager who is available via email and phone. You won’t be talking to bots but to real people, and we respond to all of your questions within 8 hours.

Start your free pilot project today

Analyze patient feedback. Optimize workflows to deliver a superb patient experience. Stop your never-ending battle with patient retention.