QUALITY MANAGEMENT

Improve quality and reduce admin work

Proactively identify quality gaps and drive continuous improvement by digitalizing your quality management processes.

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TRUSTED BY TOP PRIVATE CLINICS

Feedback collection on autopilot

The best way to eliminate quality issues is to ask patients about their experiences. However, relying on paper questionnaires, emails, or website forms makes collecting feedback a hassle.

Automate the process by collecting real-time feedback through mobile channels and getting more actionable insights from your patients.

person on a phone got a message from the clinic

Digitize and centralize quality management

Manually tracking and managing quality processes is time-consuming, prone to errors, and causes delays in rectifying quality issues. There is a better way.

Track and manage all quality indicators, audits, and incidents through a centralized platform
Collect and manage patient data in compliance with GDPR and other industry regulations
Reduce your administrative work by digitalizing different parts of quality management processes

Ensure high care standards

Private clinics have to prioritize high-quality standards and patient safety. InsiderCX provides tools for systematic quality management, helping you proactively identify quality gaps, perform risk assessments, and implement corrective actions that raise the overall quality of care.

Instant access to patient feedback enables you to promptly contact patients who have had a negative experience and address the issue before they switch providers.

Why clinics rely on InsiderCX

"Using InsiderCX gave us a central overview of the patient experience across 7 locations."

Ivana Murati Petrović

COO at Adria Dental Group

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12.000+

Actionable monthly survey responses

316%

Average clinic reviews growth

50.000€+

Income saved

Frequently Asked Questions

If you have a question that is not answered in the FAQ, please don’t hesitate to contact us.

How do you integrate with our existing systems?

The InsiderCX team takes care of the technical side — integrating with your current software and the tools your clinic is already using — making the implementation process seamless and hassle-free on your end.

Is your platform GDPR compliant?

Before starting our collaboration, we sign a data processing and protection agreement that regulates how patient data is transferred and processed, the protective measures in place, and the data erasure procedures. Full compliance with GDPR and data security is our top priority!

How long is the implementation process?

Once we set our collaboration into motion, you are assigned a dedicated specialist who will ensure that all project requirements are met within the agreed-upon timeline. Usually, it takes 10–12 days to get everything up and running.

Do you offer a free trial?

Yes, we do! The first step of our partnership is a free Proof of Concept project where you can test the platform and decide if it’s something you’d like to continue using.

If you’re not satisfied with the results of the Proof of Concept project, you don’t need to pay anything or continue using the product. We want to make this process risk-free for potential clients.

Do I need to sign a contract?

Yes! If you’re satisfied with the results of the Proof of Concept project, we sign a one-year contract. Committing to longer than a single year is also possible — and we’ll reward that with a discount!

Are there any additional costs?

No. All of the changes that might happen — like changing the survey, adding or removing questions, and customer support — are included in all of our tiers. No hidden costs!

Do I need to hire somebody to handle the platform?

No. Our platform is a turnkey solution. What that means for you is that our team will take care of all the heavy lifting and changes that might occur — you just need to use the data we collected.

How do I get in touch with your support?

When we kick off our partnership, you get a dedicated account manager who is available via email and phone. You won’t be talking to bots but to real people, and we respond to all of your questions within 8 hours.

Start your free pilot project today

Analyze patient feedback. Optimize workflows to deliver a superb patient experience. Stop your never-ending battle with patient retention.

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