Patient Experience Blog

Join us as we explore strategies, tools, and processes for improving patient experiences and ensuring sustainable clinic growth.

Using InsiderCX Analytics to Boost Service Quality and Clinic Revenue

Learn how modern clinics use InsiderCX analytics to identify quality gaps and loyalty drivers, cut costs, boost efficiency, and improve retention and marketing efforts.

Featured Posts

How to Improve Patient Experience: 8 Tried and Tested Strategies

Wondering how to improve patient experience in your clinic or hospital? Here are the 8 most effective strategies our clients swear by.

Using InsiderCX Analytics to Boost Service Quality and Clinic Revenue

Learn how modern clinics use InsiderCX analytics to identify quality gaps and loyalty drivers, cut costs, boost efficiency, and improve retention and marketing efforts.

The Fundamentals of Effective Patient Care Management

Learn the fundamentals of effective patient care management: what they are, why they matter, and how to apply them in real-world settings.

Quality Control

How to Deal with Patient Complaints: Sample Response & Best Practices

Handling patient complaints can be stressful. Use our tools and strategies to streamline the process and turn complaints into operational improvements.

Trust: The #1 Factor in Medical Tourism

Learn why medical tourism is growing, how patients choose their foreign providers, and actionable strategies clinics can use to build trust.

9 Proven Patient Retention Strategies for Private Clinics

Learn how to turn first-time visitors into long-term patients with tried-and-tested patient retention strategies.

The Impact of Online Reviews on Your Clinic or Hospital

Online reviews play an increasingly important role in healthcare. Learn how to leverage that to improve your reputation and patient acquisition.

February 6, 2025

Quality Control

How to Effectively Communicate with Your Patients

Clear communication is the foundation for building trust and activating patients. Here’s how to improve your patient communication skills.

November 28, 2024

Person-Centered Care: How to Put Patients Front and Center

Learn the core principles of person-centered care, why it matters, and practical ways to put patients at the heart of their healthcare experience.

October 29, 2024

Growth Blogs

Using InsiderCX Analytics to Boost Service Quality and Clinic Revenue

Learn how modern clinics use InsiderCX analytics to identify quality gaps and loyalty drivers, cut costs, boost efficiency, and improve retention and marketing efforts.

9 Proven Patient Retention Strategies for Private Clinics

Learn how to turn first-time visitors into long-term patients with tried-and-tested patient retention strategies.

How To Maximize Patient Lifetime Value [With Calculation Examples]

Learn how to calculate PLV and practical strategies private clinics can use to increase the average lifetime value of their patients.

January 3, 2024

How to Create and Use a Patient Journey Map

Learn the stages of the patient journey and how to implement patient journey mapping to deliver better, more personalized care.

January 2, 2024

How Much Revenue is Your Clinic Losing Due to Poor Patient Satisfaction?

Learn how to calculate the revenue your healthcare practice is losing due to poor patient satisfaction and stop that bleeding.

October 30, 2023

How to Turn Dissatisfied Patients into Loyal Clients

Learn the key drivers of patient loyalty and the steps you need to take to turn dissatisfied patients into loyal clients.

October 11, 2023

Operations Blogs

How to Improve Patient Experience: 8 Tried and Tested Strategies

Wondering how to improve patient experience in your clinic or hospital? Here are the 8 most effective strategies our clients swear by.

The Fundamentals of Effective Patient Care Management

Learn the fundamentals of effective patient care management: what they are, why they matter, and how to apply them in real-world settings.

Person-Centered Care: How to Put Patients Front and Center

Learn the core principles of person-centered care, why it matters, and practical ways to put patients at the heart of their healthcare experience.

October 29, 2024

A Guide to Patient Engagement: 7 Practical Strategies to Consider

Explore practical patient engagement strategies providers can use to make patients more actively involved in their own healthcare.

How to Reduce Patient No-Shows and Missed Appointments

Understand why patients miss their appointments so you can effectively reduce those costly no-show rates.

January 23, 2024

5 Proven Strategies for Improving Patient Intake Efficiency

Learn how clinics can overcome the most common challenges associated with the traditional patient intake process.

December 15, 2023

The Application of Patient Segmentation In Healthcare

Use proper patient segmentation to personalize care while improving treatment outcomes and resource management.

December 4, 2023

8 Strategies For Optimizing Patient Flow At Busy Clinics And Hospitals

Learn the changes and strategies you need to consider to optimize patient flow at your clinic or hospital.

October 17, 2023

Quality Control Blogs

Quality Control

How to Deal with Patient Complaints: Sample Response & Best Practices

Handling patient complaints can be stressful. Use our tools and strategies to streamline the process and turn complaints into operational improvements.

Quality Control

How to Effectively Communicate with Your Patients

Clear communication is the foundation for building trust and activating patients. Here’s how to improve your patient communication skills.

November 28, 2024

Quality Control

Using PROMs and PREMs to Evaluate and Improve Patient Care

Learn how healthcare providers can use patient-reported experience and outcome measures to evaluate and improve patient care.

September 25, 2024

Quality Control

How to Set Up an Effective Patient Feedback System

A robust patient feedback system is a must-have for healthcare providers that want to improve care quality and patient satisfaction. Here's how to set it up.

Quality Control

How to Create a Simple Patient Feedback Form

Learn how to structure your patient feedback form, which questions to include, when to use it, and how to effectively distribute it.

Quality Control

Using Data for Improving Patient Outcomes

We discuss the profound impact of data in healthcare and how it can be used to improve patient outcomes and experiences.

Quality Control

How to Write a Patient Satisfaction Survey and Which Questions to Include

Learn the most effective patient satisfaction survey questions, and how to write and design a patient survey that gets completed and provides valuable insights.

Quality Control

All CQC Framework Changes in 2024

Explore the main changes, rollout details, and goals of the new CQC framework, and what care providers can do to prepare.

January 30, 2024

Quality Control

A Complete Guide to Patient Experience

Learn what patient experience covers and how to measure it effectively without making any of the common mistakes.

December 22, 2023

Marketing Blogs

Trust: The #1 Factor in Medical Tourism

Learn why medical tourism is growing, how patients choose their foreign providers, and actionable strategies clinics can use to build trust.

The Impact of Online Reviews on Your Clinic or Hospital

Online reviews play an increasingly important role in healthcare. Learn how to leverage that to improve your reputation and patient acquisition.

February 6, 2025

The Complete Guide to NPS in Healthcare

Learn what NPS is, how to calculate it, what is a good NPS score, and how healthcare organizations use it to measure and improve customer satisfaction and loyalty.

How to Get Compelling Patient Testimonials

Learn what makes a compelling patient testimonial and how to capture authentic stories from satisfied patients.

How to Attract More Patients to Your Practice in 2024

Learn the latest and greatest strategies for attracting more patients to your private practice and ensuring sustainable clinic growth.

January 25, 2024

Improving Clinic Marketing with Deep Patient Insights

Learn how to leverage direct patient feedback to create more effective clinic marketing strategies and improve patient acquisition and retention.

January 5, 2024

How to Get More Patient Reviews for Your Clinic or Hospital

Nine out of ten patients check online reviews. Learn how to get more patient reviews and improve your online reputation.

October 17, 2023

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