Build an online reputation that reflects your quality of care.
Most private clinics deliver better care than their Google rating suggests. Too few reviews, no structured process, and no visibility into what competitors look like online. InsiderCX closes that gap.
Your Google rating doesn't reflect the care you actually deliver
Top three reasons why private clinics lose the online reputation battle.
Most patients never leave a review
Without a structured process to invite patients, review volume stays low. When volume is low, a few negative reviews are enough to drag your rating down. That's what prospective patients see first.
Marketing teams have no single view of reputation performance
Checking Google ratings location by location, manually, tells you what's there — not what's trending. By the time a pattern of negative reviews is visible, the damage to new patient acquisition is already done.
Star ratings tell you patients are unhappy. They don't tell you why.
A 3.8 rating on Google doesn't tell you whether the issue is wait times, billing, or a specific location. Without that context, there's nothing actionable to bring to a quality or operations meeting.
How InsiderCX grows and protects your online reputation
Three capabilities that turn patient satisfaction into a stronger online presence.
Patients leave reviews automatically, after every visit.
When more patients share their experience, more positive reviews follow naturally. InsiderCX drives review volume by making it easy for patients to leave feedback on Google and Trustpilot right after their visit, while the experience is still fresh.
Every location compared to competitors, in one view.
Most clinic groups have no single view of how each location performs online. Marketing teams check Google manually, location by location. InsiderCX consolidates review performance into one dashboard and benchmarks it against competitors in the same market.
AI analyses your reviews and finds patterns.
Star ratings tell you how patients feel. They don't tell you why. InsiderCX uses AI to analyse the text of online reviews, categorising themes and tracking sentiment shifts so marketing and quality teams can spot reputation risks before they grow.
Start your free pilot project today
Analyze patient feedback. Optimize workflows to deliver a superb patient experience. Stop your never-ending battle with patient retention.
Average growth in online reviews
Increase in Google Reviews (Arsano)
NPS increase in 3 months (The Dermatology Partnership)
Why clinics rely on InsiderCX
"InsiderCX transformed how we listen to patients — better decisions at every level, and a 700% increase in Google Reviews."
Frequently Asked Questions
The InsiderCX team takes care of the technical side — integrating with your current software and the tools your clinic is already using — making the implementation process seamless and hassle-free on your end.
Before starting our collaboration, we sign a data processing and protection agreement that regulates how patient data is transferred and processed, the protective measures in place, and the data erasure procedures. Full compliance with GDPR and data security is our top priority!
Once we set our collaboration into motion, you are assigned a dedicated specialist who will ensure that all project requirements are met within the agreed-upon timeline. Usually, it takes 10–12 days to get everything up and running.
Yes, we do! The first step of our partnership is a free Proof of Concept project where you can test the platform and decide if it’s something you’d like to continue using.
If you’re not satisfied with the results of the Proof of Concept project, you don’t need to pay anything or continue using the product. We want to make this process risk-free for potential clients.
Yes! If you’re satisfied with the results of the Proof of Concept project, we sign a one-year contract. Committing to longer than a single year is also possible — and we’ll reward that with a discount!
No. All of the changes that might happen — like changing the survey, adding or removing questions, and customer support — are included in all of our tiers. No hidden costs!
No. Our platform is a turnkey solution. What that means for you is that our team will take care of all the heavy lifting and changes that might occur — you just need to use the data we collected.
When we kick off our partnership, you get a dedicated account manager who is available via email and phone. You won’t be talking to bots but to real people, and we respond to all of your questions within 8 hours.