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AI Coworker · Quality
Every patient heard, at every location, every week. Your team stops guessing what to fix and starts fixing it.
How likely are you to recommend us?
“I didn’t wait for long but the doctor was quite rude and didn’t fully explain what’s going on with me.”
What Sara does
Nobody on your team has to remember to send anything, read anything, or build the report.
Step 01 · Collect
Paper forms and email reach a handful of patients. Sara asks every patient on WhatsApp or SMS, minutes after the visit, under your clinic’s name. You stop judging quality by a few loud voices.
“The amount of patient feedback we now receive through InsiderCX is ten times what we saw with the old process.”
Visit ends
Checkout in your booking system triggers the survey.
Hi Marco, thank you for visiting Milano Centro today. How was your visit? It takes a minute and helps us improve.
2 questions · about a minute
Marco answers
4/10 and a comment, in under a minute.
Step 02 · Understand
In most clinics, hundreds of comments go unread. Sara reads every one and groups them into themes, per location, department and clinician. You see a problem while it is still small.
“I didn’t wait for long but the doctor was quite rude and didn’t fully explain what’s going on.”
37 patients mentioned doctor communication in Milano this week.
Step 03 · Improve
Every week, Sara names the one thing to fix, where it happens and who it affects. Your team makes the change. The next week shows whether it worked, per location and per clinician.
“The doctor didn’t explain anything before I left.”
“Dr. Verdi went through every step before I went home.”
Before you start
Automation follows a rule you wrote: if the score is below 7, send this email. Sara reads what the patient actually wrote, sees it is a communication problem at one location, and names the manager who should act on it. Five specialized agents run underneath, each measured on a result: response rate, themes surfaced, time to a fix.
You could summarize a batch of comments that way. You would still be sending the surveys yourself, tracking the themes consistently month over month, breaking them down per site and clinician, and handling patient data without a processing agreement. Reading the comments is the part that is already easy.
No. Anything that reaches a patient is drafted and waits — send as drafted or edit first. You decide which workflows ever run on their own, and you can change that per workflow.
Yes, and most clinics do. Everything else runs on the feedback Sara collects. Max and Mira work off the same patient feedback, so adding one later takes no new setup.
Over WhatsApp and SMS, on the channels patients already use every day. That is why response rates run far higher than with paper forms or email.
Yes. Every metric can be viewed per location, department or clinician, and compared side by side — so you can see which site is pulling the average up and which one needs attention.
The InsiderCX team handles the technical side — integrating with your current software and designing the survey with you. Most clinics are live in under two weeks, with no work for your IT team.
Yes. InsiderCX is GDPR compliant and built for healthcare data from the start, with EU data residency and a full data processing agreement. We have no direct access to your clinical systems or patient records. Our information security policy is available on request.
Start a free pilot and see Sara hear from every patient, at every location.
