Turn thousands of patient comments into data you can act on.
Reading patient feedback one comment at a time doesn't scale. InsiderCX uses AI to categorise every response by theme and sentiment — turning free-text into structured, quantified insights automatically.
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Reading patient comments one by one doesn't tell you anything useful
Top three reasons why manual feedback analysis fails quality teams.
There are too many responses to read manually
When feedback volume grows, quality teams fall behind. Comments pile up, patterns get missed, and analysis becomes a sampling exercise — not a complete picture.
Open-text feedback can't be measured or tracked
A patient writes three sentences about their experience. A quality manager reads it and moves on. There's no way to aggregate it, track it over time, or present it to leadership as structured data.
Monthly analysis cycles mean issues repeat before anyone acts
Feedback collected in January gets analysed in February and presented in March. The patients who raised the issue have already left reviews, told their networks, or returned to a problem that was never fixed.
How InsiderCX analyses patient feedback
Three capabilities that replace manual analysis with structured, real-time intelligence.
Every comment categorised by theme — automatically
Patients mention wait times, staff friendliness, cleanliness, communication, billing, and dozens of other topics in free-text responses. InsiderCX AI reads every comment and tags it by theme, so quality teams see exactly what patients talk about most — without reading a single response manually.
Sentiment scored for every response, every location
NPS tells you whether a patient is happy or unhappy. It doesn't tell you why. InsiderCX scores sentiment at the topic level — so quality teams know not just that patients are dissatisfied, but exactly what's driving it.
Reports generated automatically — ready for leadership, regulators, and partners
Quality teams shouldn't spend hours rebuilding the same reports every month. InsiderCX generates performance reports automatically — across locations, departments, and clinicians — in formats ready for board meetings, accreditation reviews, or partner updates.
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Analyze patient feedback. Optimize workflows to deliver a superb patient experience. Stop your never-ending battle with patient retention.
Patient responses analysed on the platform
NPS increase at Affidea after acting on AI insights
Hours spent on manual feedback analysis
Why clinics rely on InsiderCX
"Partnering with InsiderCX has led to significant improvements in our patient experience and operational efficiency."
Frequently Asked Questions
The InsiderCX team takes care of the technical side — integrating with your current software and the tools your clinic is already using — making the implementation process seamless and hassle-free on your end.
Before starting our collaboration, we sign a data processing and protection agreement that regulates how patient data is transferred and processed, the protective measures in place, and the data erasure procedures. Full compliance with GDPR and data security is our top priority!
Once we set our collaboration into motion, you are assigned a dedicated specialist who will ensure that all project requirements are met within the agreed-upon timeline. Usually, it takes 10–12 days to get everything up and running.
Yes, we do! The first step of our partnership is a free Proof of Concept project where you can test the platform and decide if it’s something you’d like to continue using.
If you’re not satisfied with the results of the Proof of Concept project, you don’t need to pay anything or continue using the product. We want to make this process risk-free for potential clients.
Yes! If you’re satisfied with the results of the Proof of Concept project, we sign a one-year contract. Committing to longer than a single year is also possible — and we’ll reward that with a discount!
No. All of the changes that might happen — like changing the survey, adding or removing questions, and customer support — are included in all of our tiers. No hidden costs!
No. Our platform is a turnkey solution. What that means for you is that our team will take care of all the heavy lifting and changes that might occur — you just need to use the data we collected.
When we kick off our partnership, you get a dedicated account manager who is available via email and phone. You won’t be talking to bots but to real people, and we respond to all of your questions within 8 hours.