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AI coworker · Complaints
Most complaints reach you once they are public. Mira gets you there first, while a phone call can still fix it.
“Waited almost 2 hours. No one explained the delay.”
What Mira does
Nobody on your team has to spot the complaint, chase it, or write the apology from scratch.
Step 01 · Catch
An unhappy patient rarely tells the front desk. They tell Google. Mira spots the problem in the survey answer, minutes after the visit, and alerts the right person.
“We’ve drastically reduced manual calls and long wait times, making the process faster and easier for patients. The feedback we collect now clearly shows us what to improve.”
“Waited almost 2 hours. No one explained the delay.”
Step 02 · Resolve
Complaints get lost between shifts and sites. Mira opens a case for every issue, assigns it, and keeps it visible until it is closed. Nothing slips because someone was off that day.
Step 03 · Recover
Mira drafts a reply based on the issue and what worked before. You approve it, or edit first. The patient feels heard, and the story ends in private.
Dear Marco, we apologize for the long wait. This falls below our standard. We’d like to invite you back for a priority appointment.
“Thank you. I’ve booked the priority appointment.”
Before you start
No. Every reply is drafted and waits for you. Send as drafted or edit first.
Anything a patient raises as a problem in their feedback, such as wait times, communication, billing or staff. You choose what triggers an alert.
The person who owns that location or that kind of issue. You set who owns what, per site.
No. Mira feeds the process you already run. Every case is tracked from the first alert to closure, so nothing depends on someone remembering.
The InsiderCX team handles the integration with your current software. Most clinics are live in under two weeks, with no work for your IT team.
Yes. InsiderCX is GDPR compliant and built for healthcare data from the start, with EU data residency and a full data processing agreement. We have no direct access to your clinical systems or patient records. Our information security policy is available on request.
Start a free pilot and see Mira catch and resolve complaints at your clinic.
