Handling patient complaints can be stressful. Use our tools and strategies to streamline the process and turn complaints into operational improvements.

Clear communication is the foundation for building trust and activating patients. Here’s how to improve your patient communication skills.

Learn how healthcare providers can use patient-reported experience and outcome measures to evaluate and improve patient care.

A robust patient feedback system is a must-have for healthcare providers that want to improve care quality and patient satisfaction. Here's how to set it up.

Learn how to structure your patient feedback form, which questions to include, when to use it, and how to effectively distribute it.

We discuss the profound impact of data in healthcare and how it can be used to improve patient outcomes and experiences.

Learn the most effective patient satisfaction survey questions, and how to write and design a patient survey that gets completed and provides valuable insights.

Explore the main changes, rollout details, and goals of the new CQC framework, and what care providers can do to prepare.

Learn what patient experience covers and how to measure it effectively without making any of the common mistakes.

Learn how to use PAM surveys to design personalized, effective healthcare strategies tailored to individual patient needs and capabilities.

Learn what determines patient satisfaction, how to measure it, and what you can do to increase patient satisfaction scores.

Learn how to transform patient feedback into measurable care quality improvements while reducing admin work.

Learn how to collect patient feedback, compare different methods, and get useful insights for continuous improvement.