Platform
Platform Overview
Learn more
Discover how InsiderCX platform works.
Key features
Patient Experience
Digitalize patient experience and reduce patient churn.
Automated Quality Control
Enhance patient care and safety by identifying and correcting quality issues.
Clinic Reviews
Send white-label satisfaction surveys and generate positive and prevent negative reviews.
Treatment outcomes
Get real-time insights into patient preferences and satisfaction.
Pricing
Use cases
clinic size
Small & Medium-sized Clinics
Grow your clinic by improving patient satisfaction.
Large Clinics or Groups
Optimize end-to-end patient experience across all locations.
Key use cases
Patient Acquisition and Retention
Monitor clinic performance and boost patient retention and referrals.
Clinic Operations
Get real-time insights into patient preferences and satisfaction.
Clinic Marketing & Reputation
Leverage patient insights to refine marketing strategies and drive patient acquisition.
Quality Management
Identify quality gaps, drive continuous improvement, and improve patient safety and satisfaction.
Patient Experience Blog
Learn more
Discover tools and strategies for improving patient experiences and satisfaction.
Clinic Success Stories
Learn more
Find out how other clinics use InsiderCX to improve their business.
Knowledge base
Learn more
Become a master at creating, sending, and analyzing patient feedback surveys.
Company
BECOME OUR PARTNER
Learn more
Earn a 15% commission for 12 months on every new client you refer to us.
WHO ARE WE
Learn more
Our mission is simple: empower clinics to focus on patient care, while we handle the rest.
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CONTACT US
Growth
What Can Clinics Improve Today to Deliver High-Quality Patient Care
This article clarifies what “high-quality care” means, offers six practical improvements you can begin this month, and closes with the key metrics you’ll need to prove progress.
InsiderCX Editorial Team
7 min
Quality Control
How to Develop a Patient Experience Questionnaire and What to Include
Learn how to design an effective patient experience survey, which questions to include, and how to word those questions properly.
InsiderCX Editorial Team
8 min
Operations
How to Write an Effective Appointment Reminder Message
Steal our medical appointment reminder text message samples. Learn best practices for sending reminders that will help you reduce no-shows.
InsiderCX Editorial Team
5 min
Quality Control
8 Patient Experience Examples That Led to Positive Feedback from Patients
We showcase eight examples of positive feedback from patients — and explore their correlation with providing an exceptional patient experience.
InsiderCX Editorial Team
5 min
Operations
How to Communicate With and Calm an Anxious Patient
Recognise signs of anxiety early, communicate with empathy, and apply simple techniques to calm and reassure anxious patients.
InsiderCX Editorial Team
4 min
Growth
What Creating a Digital Front Door Means for Healthcare Companies
Learn what a healthcare digital front door means, why it’s becoming a strategic priority, and how to build it while avoiding common pitfalls.
InsiderCX Editorial Team
6 min
Operations
How to Improve Patient Experience: 8 Tried and Tested Strategies
Wondering how to improve patient experience in your clinic or hospital? Here are the 8 most effective strategies our clients swear by.
InsiderCX Editorial Team
8 min
Growth
Using InsiderCX Analytics to Boost Service Quality and Clinic Revenue
Learn how modern clinics use InsiderCX analytics to identify quality gaps and loyalty drivers, cut costs, boost efficiency, and improve retention and marketing efforts.
InsiderCX Editorial Team
5 min
Operations
The Fundamentals of Effective Patient Care Management
Learn the fundamentals of effective patient care management: what they are, why they matter, and how to apply them in real-world settings.
InsiderCX Editorial Team
4 min
Quality Control
How to Deal with Patient Complaints: Sample Response & Best Practices
Handling patient complaints can be stressful. Use our tools and strategies to streamline the process and turn complaints into operational improvements.
InsiderCX Editorial Team
7 min
Marketing
Trust: The #1 Factor in Medical Tourism
Learn why medical tourism is growing, how patients choose their foreign providers, and actionable strategies clinics can use to build trust.
InsiderCX Editorial Team
7 min
Growth
9 Proven Patient Retention Strategies for Private Clinics
Learn how to turn first-time visitors into long-term patients with tried-and-tested patient retention strategies.
InsiderCX Editorial Team
8 min
Marketing
The Impact of Online Reviews on Your Clinic or Hospital
Online reviews play an increasingly important role in healthcare. Learn how to leverage that to improve your reputation and patient acquisition.
InsiderCX Editorial Team
6
Quality Control
How to Effectively Communicate with Your Patients
Clear communication is the foundation for building trust and activating patients. Here’s how to improve your patient communication skills.
InsiderCX Editorial Team
5 min
Operations
Person-Centered Care: How to Put Patients Front and Center
Learn the core principles of person-centered care, why it matters, and practical ways to put patients at the heart of their healthcare experience.
InsiderCX Editorial Team
6 min
Quality Control
Using PROMs and PREMs to Evaluate and Improve Patient Care
Learn how healthcare providers can use patient-reported experience and outcome measures to evaluate and improve patient care.
InsiderCX Editorial Team
9 min
Operations
A Guide to Patient Engagement: 7 Practical Strategies to Consider
Explore practical patient engagement strategies providers can use to make patients more actively involved in their own healthcare.
InsiderCX Editorial Team
7
Marketing
The Complete Guide to NPS in Healthcare
Learn what NPS is, how to calculate it, what is a good NPS score, and how healthcare organizations use it to measure and improve customer satisfaction and loyalty.
InsiderCX Editorial Team
6 min
Quality Control
How to Set Up an Effective Patient Feedback System
A robust patient feedback system is a must-have for healthcare providers that want to improve care quality and patient satisfaction. Here's how to set it up.
InsiderCX Editorial Team
6 min
Marketing
How to Get Compelling Patient Testimonials
Learn what makes a compelling patient testimonial and how to capture authentic stories from satisfied patients.
InsiderCX Editorial Team
7 min
Quality Control
How to Create a Simple Patient Feedback Form
Learn how to structure your patient feedback form, which questions to include, when to use it, and how to effectively distribute it.
InsiderCX Editorial Team
4 min
Quality Control
Using Data for Improving Patient Outcomes
We discuss the profound impact of data in healthcare and how it can be used to improve patient outcomes and experiences.
InsiderCX Editorial Team
6 min
Quality Control
How to Write a Patient Satisfaction Survey and Which Questions to Include
Learn the most effective patient satisfaction survey questions, and how to write and design a patient survey that gets completed and provides valuable insights.
InsiderCX Editorial Team
7 min
Quality Control
All CQC Framework Changes in 2024
Explore the main changes, rollout details, and goals of the new CQC framework, and what care providers can do to prepare.
InsiderCX Editorial Team
6 min
Marketing
How to Attract More Patients to Your Practice in 2024
Learn the latest and greatest strategies for attracting more patients to your private practice and ensuring sustainable clinic growth.
InsiderCX Editorial Team
6 min
Operations
How to Reduce Patient No-Shows and Missed Appointments
Understand why patients miss their appointments so you can effectively reduce those costly no-show rates.
InsiderCX Editorial Team
5 min
Marketing
Improving Clinic Marketing with Deep Patient Insights
Learn how to leverage direct patient feedback to create more effective clinic marketing strategies and improve patient acquisition and retention.
InsiderCX Editorial Team
7 min
Growth
How To Maximize Patient Lifetime Value [With Calculation Examples]
Learn how to calculate PLV and practical strategies private clinics can use to increase the average lifetime value of their patients.
InsiderCX Editorial Team
5 min
Growth
How to Create and Use a Patient Journey Map
Learn the stages of the patient journey and how to implement patient journey mapping to deliver better, more personalized care.
InsiderCX Editorial Team
6 min
Quality Control
A Complete Guide to Patient Experience
Learn what patient experience covers and how to measure it effectively without making any of the common mistakes.
InsiderCX Editorial Team
5 min
Operations
5 Proven Strategies for Improving Patient Intake Efficiency
Learn how clinics can overcome the most common challenges associated with the traditional patient intake process.
InsiderCX Editorial Team
4 min
Operations
The Application of Patient Segmentation In Healthcare
Use proper patient segmentation to personalize care while improving treatment outcomes and resource management.
InsiderCX Editorial Team
7min
Quality Control
PAM Surveys: The Best Way to Measure Patient Activation Levels
Learn how to use PAM surveys to design personalized, effective healthcare strategies tailored to individual patient needs and capabilities.
InsiderCX Editorial Team
4 min
Quality Control
How to Measure and Improve Patient Satisfaction
Learn what determines patient satisfaction, how to measure it, and what you can do to increase patient satisfaction scores.
InsiderCX Editorial Team
6 min
Quality Control
Using Patient Feedback to Deliver Better Quality of Care
Learn how to transform patient feedback into measurable care quality improvements while reducing admin work.
InsiderCX Editorial Team
5 min
Growth
How Much Revenue is Your Clinic Losing Due to Poor Patient Satisfaction?
Learn how to calculate the revenue your healthcare practice is losing due to poor patient satisfaction and stop that bleeding.
InsiderCX Editorial Team
5 minutes
Marketing
How to Get More Patient Reviews for Your Clinic or Hospital
Nine out of ten patients check online reviews. Learn how to get more patient reviews and improve your online reputation.
InsiderCX Editorial Team
5 minutes
Quality Control
How to Get Patient Feedback: Methods and Best Practices
Learn how to collect patient feedback, compare different methods, and get useful insights for continuous improvement.
InsiderCX Editorial Team
8 minutes
Operations
8 Strategies For Optimizing Patient Flow At Busy Clinics And Hospitals
Learn the changes and strategies you need to consider to optimize patient flow at your clinic or hospital.
InsiderCX Editorial Team
8 minutes
Growth
How to Turn Dissatisfied Patients into Loyal Clients
Learn the key drivers of patient loyalty and the steps you need to take to turn dissatisfied patients into loyal clients.
InsiderCX Editorial Team
5 minutes
Marketing Blogs
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Business Blogs
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Technology Blogs
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