This article clarifies what “high-quality care” means, offers six practical improvements you can begin this month, and closes with the key metrics you’ll need to prove progress.

Learn how to design an effective patient experience survey, which questions to include, and how to word those questions properly.

Steal our medical appointment reminder text message samples. Learn best practices for sending reminders that will help you reduce no-shows.

We showcase eight examples of positive feedback from patients — and explore their correlation with providing an exceptional patient experience.

Recognise signs of anxiety early, communicate with empathy, and apply simple techniques to calm and reassure anxious patients.

Learn what a healthcare digital front door means, why it’s becoming a strategic priority, and how to build it while avoiding common pitfalls.

Wondering how to improve patient experience in your clinic or hospital? Here are the 8 most effective strategies our clients swear by.

Learn how modern clinics use InsiderCX analytics to identify quality gaps and loyalty drivers, cut costs, boost efficiency, and improve retention and marketing efforts.

Learn the fundamentals of effective patient care management: what they are, why they matter, and how to apply them in real-world settings.

Handling patient complaints can be stressful. Use our tools and strategies to streamline the process and turn complaints into operational improvements.

Learn why medical tourism is growing, how patients choose their foreign providers, and actionable strategies clinics can use to build trust.

Learn how to turn first-time visitors into long-term patients with tried-and-tested patient retention strategies.

Online reviews play an increasingly important role in healthcare. Learn how to leverage that to improve your reputation and patient acquisition.

Clear communication is the foundation for building trust and activating patients. Here’s how to improve your patient communication skills.

Learn the core principles of person-centered care, why it matters, and practical ways to put patients at the heart of their healthcare experience.

Learn how healthcare providers can use patient-reported experience and outcome measures to evaluate and improve patient care.

Explore practical patient engagement strategies providers can use to make patients more actively involved in their own healthcare.

Learn what NPS is, how to calculate it, what is a good NPS score, and how healthcare organizations use it to measure and improve customer satisfaction and loyalty.

A robust patient feedback system is a must-have for healthcare providers that want to improve care quality and patient satisfaction. Here's how to set it up.

Learn what makes a compelling patient testimonial and how to capture authentic stories from satisfied patients.

Learn how to structure your patient feedback form, which questions to include, when to use it, and how to effectively distribute it.

We discuss the profound impact of data in healthcare and how it can be used to improve patient outcomes and experiences.

Learn the most effective patient satisfaction survey questions, and how to write and design a patient survey that gets completed and provides valuable insights.

Explore the main changes, rollout details, and goals of the new CQC framework, and what care providers can do to prepare.

Learn the latest and greatest strategies for attracting more patients to your private practice and ensuring sustainable clinic growth.

Understand why patients miss their appointments so you can effectively reduce those costly no-show rates.

Learn how to leverage direct patient feedback to create more effective clinic marketing strategies and improve patient acquisition and retention.

Learn how to calculate PLV and practical strategies private clinics can use to increase the average lifetime value of their patients.

Learn the stages of the patient journey and how to implement patient journey mapping to deliver better, more personalized care.

Learn what patient experience covers and how to measure it effectively without making any of the common mistakes.

Learn how clinics can overcome the most common challenges associated with the traditional patient intake process.

Use proper patient segmentation to personalize care while improving treatment outcomes and resource management.

Learn how to use PAM surveys to design personalized, effective healthcare strategies tailored to individual patient needs and capabilities.

Learn what determines patient satisfaction, how to measure it, and what you can do to increase patient satisfaction scores.

Learn how to transform patient feedback into measurable care quality improvements while reducing admin work.

Learn how to calculate the revenue your healthcare practice is losing due to poor patient satisfaction and stop that bleeding.

Nine out of ten patients check online reviews. Learn how to get more patient reviews and improve your online reputation.

Learn how to collect patient feedback, compare different methods, and get useful insights for continuous improvement.

Learn the changes and strategies you need to consider to optimize patient flow at your clinic or hospital.

Learn the key drivers of patient loyalty and the steps you need to take to turn dissatisfied patients into loyal clients.